Full Time Office Receptionist at Capstone Hospice, LLC – Peachtree Corners, Georgia

Picture yourself happy at work, surrounded by teams and people who are like family. At Capstone Hospice, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during this most crucial time in their life. We live a simple mission; to bring peace and comfort to those we serve.

Capstone Hospice is privately owned and services the Metro Atlanta community. As a growing company we strive to maintain an employee-centric hospice company. Our belief is simple; Inspired, proud and pleased employees will deliver a level of customer satisfaction that consistently exceeds expectations. We realize that timely and accurate responsiveness is of the highest importance. Our company structure lends itself to a flexible, prompt and efficient response from our staff. The needs of our patients are our utmost priority.

Check us out online at www.capstonehospice.com

As the Office Receptionist you serve as the first point of contact over the phone for hospice patients and families in addition to greeting office visitors. This role requires excellent communication skills, empathy, and professionalism while supporting administrative and clerical functions.

This role operates in a professional office environment and involves routine use of standard office equipment such as phone, computers, and office software. This role will require collaboration closely with cross functional teams in a goal-oriented setting.

Essential functions of the role:

• Ensure a positive first impression for all callers; assist hospice patients & families over the phone with warmth and sensitivity.
• Greet and welcome office visitors in a professional and friendly manner, creating a positive first impression.
• Answer and direct incoming phone calls in a courteous and timely manner.
• Provide general information and hospice services and direct inquiries appropriately.
• Maintain call log in compliance with HIPAA privacy regulations
• Receive, sort, and distribute mail and deliveries.
• Perform data entry and basic administrative tasks (faxing, copying, scanning)
• Supports other departments as needed.
• Ensure the reception area remains clean, organized, and welcoming.
• Handle sensitive situations with discretion and compassion

Candidates must have the following experience to be considered:

• Previous receptionist or administrative experience (healthcare setting preferred)
• Proficiency using Microsoft Office (Outlook, Teams, Word, Excel)
• Experience in a hospice, palliative care, or healthcare administrative position.
• Experience with using an electronic health record (EHR/EMR) system.

To be considered you must have the following knowledge, skills and abilities:

• Strong verbal and written communications skills.
• Excellent interpersonal skills with a compassionate demeanor.
• Ability to manage multiple tasks with urgency.
• Strong organizational and time management skills.
• Knowledge of confidentiality and patient privacy laws.

Physical Requirements:

• Ability to sit for extended periods of time, with occasional standing and walking.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, phone system and other office equipment.
• Ability to speak clearly and hear effectively (with or without hearing devices) to communicate with visitors, callers, and staff.
• Sufficient vision (with or without corrective devices) to read computer screens, documents, and office signage.
• Ability to reach, bend, and stoop as needed to retrieve files or supplies.
• Ability to lift, carry, or move objects such as files, packages or office supplies, typically up to 10-20 pounds.
• Occasional ability to walk short distances within the office or building to guide visitors or deliver materials.

Mental Requirements:

• Must be able to work independently, make judgments based on information given.
• Requires empathy and emotional intelligence.
• Patience while maintaining professionalism.
• Must be able to cope with mental and emotional stress and demonstrate emotional stability

This is a full-time, hourly non-exempt position. This position is eligible for Capstone benefits to include:

• Health & Wellness Benefits (medical, dental, vision)
• Short term disability
• Supplemental long-term disability & life insurance.
• Retirement plan with employer matching.
• Generous paid time off.
• Holiday time off.
• Monthly Cell Phone Allowance
• Monthly Self-Care Reimbursement.