Billing and Collection Specialist ll at Supportninja Inc.
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About This Position
Work Setup: WFH
Contract Type: Full Time
Schedule: 08:00PM to 05:00AM; M-F - PH Time
Equipment Provision: BYOD
Start Date: TBD
What does a day in the life as a Collection Specialist look like?
- Manage and collect outstanding balances from assigned customers via phone, email, and written correspondence.
- Research and resolve customer disputes and payment discrepancies.
- Maintain accurate records of all collection activities and customer interactions within the collections system.
- Generate and analyze aging reports to identify overdue accounts and prioritize collection efforts.
- Collaborate with sales and customer success teams to address customer payment issues and improve the overall customer experience.
- Process and apply customer payments, ensuring accurate posting to accounts.
- Identify and escalate potentially uncollectible accounts to management for further action.
- Perform other related duties as assigned.
What are the required qualifications for a Collection Specialist?
- 2 + years of experience in collections, accounts receivable, or a related field.
- Strong understanding of accounting principles and practices.
- Excellent communication (written and verbal) and interpersonal skills.
- Proven ability to negotiate and resolve customer disputes effectively.
- Proficient in using Excel/Google Sheets and Microsoft Office/Google Suite products
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Detail-oriented and highly organized with the ability to prioritize tasks and meet deadlines.
- Experience using ZenDesk and Salesforce.
- Familiar with with Googlesheets/Excel.
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space
- Free lunch provided daily
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/n5WZpEIHrL7WGhNzoI4oL
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Job Location
Job Location
This job is located in the Philippines region.