Service Consultant at Pablo River Monroe LLC – MONROE, North Carolina

Service Advisor

We are seeking a professional and customer-focused Service Advisor to join our dynamic automotive service team. In this role, you will serve as the primary point of contact for customers, ensuring their vehicle service needs are met with exceptional service and expertise. If you have excellent communication skills and a passion for the automotive industry, we invite you to apply and become part of our growing organization.

Key Responsibilities:

- Greet customers promptly and professionally, establishing a positive rapport

- Listen to customer concerns and accurately document vehicle issues

- Provide detailed explanations of recommended services and repairs

- Prepare and review service estimates with customers

- Coordinate with technicians to ensure timely and quality service delivery

- Keep customers informed about the status of their vehicle repairs

- Upsell additional services when appropriate, based on customer needs

- Maintain accurate records of service history and customer interactions

- Ensure customer satisfaction through follow-up and quality service

Skills and Qualifications:

- Previous experience as a Service Advisor or in a similar customer service role, preferably in the automotive industry

- Strong communication and interpersonal skills

- Ability to explain technical information clearly and effectively

- Excellent organizational and multitasking abilities

- Knowledge of automotive systems, repairs, and service procedures

- Proficiency with computer systems and service management software

- Valid driver’s license and a clean driving record

- High school diploma or equivalent; additional technical training is a plus

Join our team and enjoy a collaborative work environment that values growth, integrity, and customer satisfaction. We offer competitive compensation, ongoing training, and opportunities for career advancement in a thriving industry.