Front Desk Associate-MedSpa at Dermdox Group – Sugarloaf, Pennsylvania

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

Schedule: M-Th: 11am-7pm, Friday: 9am-5pm

Key Responsibilities

• Greet clients in a friendly, professional, and welcoming manner
• Schedule, confirm, and manage appointments for MedSpa services
• Answer phone calls, emails, and text inquiries in a timely manner
• Educate clients on services, promotions, and membership options
• Check clients in and out, collect payments, and process transactions
• Maintain accurate client records in EMR or scheduling system
• Assist with retail product sales and recommendations
• Coordinate provider schedules to maximize efficiency
• Manage wait times and ensure smooth client flow
• Maintain cleanliness and organization of the front desk and lobby area
• Support intake forms, and consent documentation as needed
• Address client concerns and escalate when appropriate
• Support social media efforts

• High school diploma or equivalent required
• 1+ year of front desk, customer service, or MedSpa experience preferred
• Experience with scheduling software or EMR systems preferred
• Sales experience or comfort discussing services/products preferred
• Strong communication and interpersonal skills
• Excellent customer service and client experience skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Sales-minded with a service-focused approach