Assistant Manager in North Creek, New York at Revolution Rail Company

Revolution Rail Assistant Managers will be the primary support for the Station Manager. They will participate in station operations and oversight of station and bike guide staff, while operating as financial stewards of the Company. Additionally, Assistant Managers will provide staff support in customer satisfaction and experience, while continuing to foster a positive, fun work environment for guests and staff alike.

Staff Oversight

• Support the manager in training of new and returning staff at the start of the season, including orientation, basic bike maintenance, onsite technology, basic first aid, history and ecology of the local area, and company background.
• Support staff in maintaining excellent customer services, including positive upbeat demeanor, understanding customer expectations, and providing knowledgeable information to guests about different trips and excursions we offer,
• Lead by example to set the standard of customer support.
• Ensure a safe and secure work environment in accordance with state and federal guidelines. This includes all safety procedures and measures for guest and staff safety.
• Support and implement systems, policies, procedures, and productivity standards. This includes anticipatory issues and challenges that can arise in operation, workforce, and customer satisfaction.
• Understand and follow state DOL standards, with support from Human Resources.

Operations

• Support the manager in implementing and overseeing systems and practices that minimize labor costs and maximize rider count while maintaining an industry leading standard of service.
• Support in management of operational expenses based on an approved departmental budget and submit any related receipts for company related expenses.
• Assist in maintaining records of accidents and injuries for staff or guests that occur during the course of business.
• Monitor and control all cash on premises. This also includes, ensuring against theft from merchandise and trip sales.
• Have working knowledge of all railbike equipment and maintain updated communication about any railbike issue with bike techs and guides.
• Become proficient on relevant programs and software.
• Ensure a clean, safe, and organized work environment in and around station, turnaround and tracks, including all indoor or outdoor restroom facilities, trash and recycling.
• Assist in fostering and maintaining partner relationships, such as merchandise, food distribution, facilities operators.
• Any other duties needed to help drive our vision, fulfill our mission and abide by RevRail’s values.

• Physical fitness: ability to team-lift two-seat and four-seat rail bikes (180-220lbs) and pedal a railbike for 2-hour time blocks 3-4 times per shift.
• Love of nature and being outdoors.
• Have excellent people and communication skills.
• Provide professional, friendly customer service in all interactions.
• Have a great attitude.
• Adherence to hospitality standards and uniform policies.
• Strong, consistent work ethic; team player.
• Ability to work in various weather conditions.
• Ability to speak in front of medium/ large groups.
• Work well in a busy and dynamic work environment.
• Valid Driver's License (preferred).