Virtual Assistant - R182 at Hey Lieu – Cape Town

Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

About the Role
We are seeking a General Virtual Assistant to provide administrative and operational support to a busy moving company. The ideal candidate has prior experience supporting U.S.-based service businesses, especially within logistics, dispatch, or customer service settings. You’ll help keep day-to-day operations organized — managing schedules, updating CRM data, assisting with customer communications, and coordinating with the operations team.

Key Responsibilities

• Manage and update booking details, work orders, and job notes in SmartMoving (or similar CRM systems)
• Communicate with customers via email, phone, and chat for scheduling, confirmations, customer service concerns and follow-ups
• Support dispatch operations — verifying job details, mover assignments, and ensuring schedule accuracy
• Track leads, quotes, and client communications
• Assist with administrative tasks such as invoice tracking, data entry, and report generation
• Coordinate with the internal team to resolve client inquiries and update progress logs
• Maintain a professional and friendly tone with customers and team members

Qualifications

• At least 1–2 years of experience as a Virtual Assistant, preferably for a moving, logistics, or service-based business
• Strong English communication skills (written and spoken)
• Experience using CRMs such as SmartMoving, HubSpot, Jobber, or similar tools
• Highly organized, detail-oriented, and capable of managing multiple tasks at once
• Proficient in Google Workspace (Sheets, Docs, Calendar) and general admin tools
• Reliable internet connection and professional home setup

✨ Experience: 2+ years in customer service and administrative support for service-based or moving companies.
⚡ Skills: Excellent communication, CRM management (SmartMoving preferred), scheduling, data entry, customer support, and multitasking.
⏰ Availability: Full-time, U.S. business hours (night shift PH time).