Customer Account Representative in Schuylkill Haven, Pennsylvania at D M Transportation Management Services

Help keep our drivers and agents moving — and paid — with accuracy and efficiency.

In this vital Customer Account Representative role, known internally as Agent Account Representative, you’ll ensure drivers receive their daily and weekly settlement pay on time, every time, while maintaining strict adherence to company policies. Your day will be a mix of processing payments, supporting drivers and agents, and collaborating with other departments to keep operations running smoothly.

If you have an eye for detail, a knack for problem-solving, and thrive in a fast-paced environment, this role offers a front-row seat to the heart of our business.

Essential Job Duties

• Process daily and weekly driver settlement payments with precision
• Set up fuel cards and issue money codes to drivers and agents
• Verify and process settlements for submitted loads
• Take incoming calls from drivers/agents, resolving questions and concerns
• Review and apply changes from other departments to driver or commission settlements
• Prepare driver safety bonuses and sales commissions
• Process in-house, outgoing mail

Required Qualifications

• High School Diploma or equivalent
• Basic computer skills
• Proficient with Microsoft Office Suite with a heavy emphasis on Excel
• Customer service oriented
• Able to multi-task
• Very good verbal and written communication skills
• Excellent attention to detail
• Top-notch problem solving skills
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Dependable and consistently available to work scheduled hours

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:30am - 5:00pm

Location Address

100 West Columbia St, Schuylkill Haven, PA 17972

About Us

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.