Food Runner at Amici Food Group – Madison, Georgia

JOB DESCRIPTION

[Though this job description defines the primary duties of the position so named, being a small Company, there will be times when team members will be enlisted to address a special need to aet the job done.]

Title : Food Runner

Reports to: Direct —Assistant Manager / Secondary — General Manager

Overall Responsibilities:

The responsibilities are centered around delivering food correctly to our guest.

Specific Duties:

• Promote, work, and act in a manner consistent with the mission of Amici.
• Warmly and graciously deliver food orders to guest quickly & accurately.
• Uphold sanitation and food safety practices.
• Bus tables by removing dirty dishes and trash.
• Handle impromptu requests from guests.
• Relay reports of guest satisfaction to server and management when needed.
• Ensure patrons have all the appropriate tableware they need to properly enjoy their food.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Assist setting up tables before service with utensils, napkins, condiments etc.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
• Inspect expo and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Refill and replenish condiments at expo station.
• Facilitate proper plating and gamishments.
• Full hands in and out of the kitchen.
• Relay messages to servers and bussers as needed.
• Multitask as needed.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Job Guidelines & Responsibilities

• Double check & prepare to-go orders.
• Operate cash registers to accept payments for food and beverages.

> Posses a high degree of organizational skills.

• Order or requisition supplies and equipment for tables and serving stations.
• Assist with preparing and serving food and beverages.

Tools and Technology

• Carbonated beverage dispenser
• Heat lamps
• Commercial use coffee or iced tea makers
• Ice dispensers
• Non-carbonated beverage dispenser
• Kitchen video display & Expo printer
• Gloves
• Point-of-sale tenninals and workstations
• Knives, spoons, pizza zip etc.

Minimum Qualifications

• Able to understand and speak using the predominant language of guests.
• Able to work in a standing position for long periods of time (up to 5 hours)
• Exceptional grooming habits.