Medical Billing and Front Desk Coordinator at Carroll Physical Therapy Inc – Mashpee, Massachusetts

We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners.

Key Responsibilities:

Patient Financial & Billing Support

• Review and interpret Explanation of Benefits (EOBs) and insurance responses
• Liaise with our external billing company to resolve claim issues, denials, and discrepancies
• Assist with insurance verification and pre-screening prior to patient visits
• Monitor outstanding balances and support collection processes in a professional manner
• Identify trends in billing issues and communicate with leadership to improve processes

Front Desk & Patient Experience

• Warmly greet members, guests, and physical therapy patients
• Answer phone calls in a friendly, helpful, and timely manner
• Schedule appointments and maintain accurate patient records
• Collect co-payments and other patient financial responsibilities
• Maintain strong communication between therapists, patients, and administrative team
• Respond to patient concerns in a timely and professional manner

Operations

• Maintain a clean and organized reception area
• Represent the company in a positive and professional manner at all times
• Participate in team meetings and training sessions
• Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities

• Experience in medical billing, insurance verification, or healthcare administration preferred
• Ability to read and understand EOBs and insurance terminology
• Strong attention to detail and problem-solving skills
• Proficiency with computers, including Excel and data entry
• Excellent communication and organizational skills
• Friendly, professional demeanor with patients and team members
• Prior medical office or front desk experience preferred

• Monday–Friday, typically 8:00 AM – 5:00 PM
• Some flexibility for earlier or later shifts