Product Manager – Neighbor and Operator Experience at Flow – New York, New York
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About This Position
We're looking for a Product Manager to own some of the most important experiences across Flow's resident and operational ecosystem. Someone who wants to understand how the business actually runs — leasing, move-ins, maintenance, renewals, resident support, the day-to-day of keeping a community humming — and then make those workflows simpler, faster, and more human.
This is a hands-on role for a builder. You combine strong product judgment with real comfort using modern AI and prototyping tools to explore ideas quickly, validate them with the people doing the work, and partner with design and engineering to bring the right solutions to life. You move fluidly between user interviews, workflow mapping, prototypes, product strategy, and detailed execution. That range is the job.
- Own the roadmap for core resident and operational workflows across the customer lifecycle and day-to-day building experience
- Build deep firsthand understanding of operator workflows by spending time with local teams in-market and observing how work actually gets done
- Identify the highest-leverage opportunities to simplify, automate, or redesign workflows using product, AI-assisted experiences, and self-service where appropriate
- Rapidly prototype solutions using modern AI and product development tools to test concepts before full production investment
- Partner with design, engineering, platform, and operations to turn validated concepts into durable, scalable product
- Define success through clear customer, operational, and business outcomes, and use data to continuously improve the workflows you own
- Evaluate local tools, dashboards, and operator-built workflows to determine what should be productized and scaled across Flow
- Work closely with platform teams to take advantage of emerging internal capabilities across data, workflow, and AI infrastructure
- Balance short-term wins with long-term system quality, making thoughtful tradeoffs in ambiguous and fast-moving environments
- Help create a product culture that values clear thinking, rapid iteration, good taste, and strong partnership with the people closest to the work
6 to 10 years of product management experience, ideally in complex workflow-heavy domains such as fintech, logistics, hospitality tech, vertical SaaS, commerce, or marketplaces
Track record owning ambiguous product areas end-to-end, from discovery through launch and iteration
Experience working closely with operational teams, service teams, or frontline users, not just digital consumers
Strong systems thinking and comfort with products that blend software, operations, and human coordination
Evidence that you have personally experimented with building AI agents, automations, prototypes, or internal tools, even if you are not a full-time engineer
Bonus: experience in real estate, hospitality, commerce operations, logistics, internal tools, or platform products
Bonus: experience in high-velocity environments where prototyping and iteration speed matter
Strong product sense and the ability to turn messy workflows into clear user experiences and product decisions. Technical fluency across APIs, data models, workflow systems, and AI-assisted product development
Hands-on comfort using modern prototyping and AI tools to build mockups, working flows, or lightweight internal tools as part of product development
Strong judgment about where AI meaningfully improves a workflow, where it introduces risk, and how to evaluate the difference
Excellent written and verbal communication, including the ability to drive alignment with operators, designers, engineers, and leadership
Proficiency with modern product and collaboration tools such as Jira, Confluence, Figma, and current AI tooling
High agency individual and comfortable creating momentum in ambiguous situations
Care deeply about understanding users in the real world, especially the people doing the work every day
Have strong product taste and a bias toward simplicity, clarity, and elegant workflow design
Can move from strategy to details without losing the thread
Technically credible with engineering and practically useful with operators
Low ego, high ownership, and comfortable changing your mind as new information emerges
Keep up with the latest models, tools, and workflow patterns well enough to know when new capabilities materially change what the product can do
Energized by the idea that AI should improve how products are built and how work gets done, not just add novelty
Help reimagine what it means to live, work, and connect in communities designed around people
Build products that improve the everyday experience of residents and the teams who support them
Join a company with ambitious goals at the intersection of real estate, hospitality, technology, and community
Be part of a team that is still early enough to shape how the product, operating model, and standards evolve
Flow's mission is oneness: fostering connection with ourselves, our neighbors, and the natural world. If that resonates with you, we'd love to hear from you
$180,000 - $230,000 a year