DSO Success Consultant at eAssist – American Fork, Utah

Job Overview:

Enjoy a work / life balance while working remotely from home! Review and execute the billing, claims, and payment processes for Multi-Site clients to help departments resolve their revenue cycle challenges. As the DSO Success Consultant, you will work directly with our Multi-Site Practices to understand and support their existing processes to manage accounts, while providing expert-level support and communication to help improve insurance collections.

Key Responsibilities:

• Clock in Monday-Friday 8am-5pm or 9am-6pm
• Manage and facilitate revenue cycle workflow for Multi-Site client base
• Manage Denials and Claim Adjudication whenever necessary or within the parameters of the client’s needs
• Operate within the dental industry’s Best Practices when managing accounts
• Must respect and maintain confidentiality following strict HIPAA/PHI regulations.
• Ensure maintenance and retention of clients by meeting all Brand Promise Expectations
• Ensure the highest level of customer service by demonstrating thorough knowledge of Dental Revenue workflows and effective communication
• Notify and document challenges and opportunities for improvement to review with your DSO Team Leader and Regional Leader
• Attend all team meetings, Office and DSO Team Leader 1:1 when scheduled
• Other duties as assigned

Qualification/Requirements:

• MUST HAVE DENTAL BILLING EXPERIENCE
• Full daytime availability
• Two (2) years dental knowledge - 2-3 years of progressive dental claims management, streamlined billing processes and/or Dental Front Office experience a plus.
• Meet the IT requirements
• Professionalism - Demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceeding expectations.
• *All Encompassing Role - Will require candidates to perform duties that include all areas of Revenue Cycle Management in order to meet the needs of the practices we service. Ideal candidates should exhibit a high interest in learning new programs and Practice Management Software.
• Denti-CAL - Experience is a bonus/preferred.

Compensation:

$17.50 per hour + POTENTIAL monthly bonus.

Travel/Physical Demands:

100% Remote with little to no travel.

Who We Are

At eAssist Dental Solutions, we empower dental practices by providing expert-driven, AI-powered dental billing solutions that maximize collections, streamline revenue cycle management, and allow dental teams to focus on patient care.

eAssist is the nation's leading dental billing and patient billing service provider for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves over 3000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department.

eAssist was recently certified as a 2026 Top Workplaces and 2025 Great Place to Work, and has been featured on the Inc 5000 list of fastest-growing privately held companies in the U.S. for the past 8 years running! We were also recently awarded #10 on Fortune's Great Place to Work for medium-sized Health Care and Biopharma!

What makes us so unique? We are a 100% remote, nationwide workforce. This means we are truly able to find the best of the best to join our team and they get to do what they love from the comfort of their home office.

eAssist is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.