Customer Support Agent (Freelance/Part time) in Netherlands at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Agent (Freelance/Part time) in Netherlands.

This is an exciting opportunity to join a fast-growing and innovative digital environment focused on delivering exceptional user experiences at global scale. In this role, you will serve as a key connection between users and product teams, helping customers resolve issues while contributing valuable feedback that supports continuous product improvement. You will interact directly with users across multiple communication channels, ensuring timely, empathetic, and solution-oriented support. The position is ideal for customer-focused professionals who enjoy problem-solving, communication, and working in dynamic remote-first teams. With flexible freelance arrangements and international collaboration, this role offers the chance to make a meaningful impact while developing expertise in customer success, digital products, and user engagement.

• Respond promptly and professionally to customer inquiries through support platforms and communication channels.
• Assist users with product features, troubleshooting, and technical issues while ensuring a positive customer experience.
• Analyze, document, and report product bugs or malfunctions to support continuous product improvement.
• Maintain accurate internal records related to technical issues, customer interactions, and feedback.
• Create and share user guidance materials, tutorials, or educational content to improve customer onboarding and self-service support.
• Communicate customer feedback, feature requests, and recurring issues to internal teams to help improve products and workflows.
• Follow up with users to ensure issues are fully resolved and customer satisfaction is maintained.
• Support online community engagement by responding to public reviews and customer feedback across digital platforms.

• 1–3 years of experience in customer support, customer success, or a similar client-facing role.
• Strong communication skills in English, both written and verbal, with the ability to explain solutions clearly and professionally.
• Excellent problem-solving and analytical skills with a customer-first mindset.
• Ability to work independently in a remote and fast-paced environment while managing multiple priorities effectively.
• Strong organizational skills and attention to detail.
• Comfortable using digital support and communication tools in day-to-day operations.
• Collaborative attitude with the ability to work cross-functionally with product and technical teams.
• Ability to remain empathetic, patient, and solution-oriented when handling customer concerns.
• Experience in SaaS, mobile applications, e-commerce, or digital products is considered an advantage.

• Flexible freelance part-time contract with remote work opportunities.
• International and collaborative remote-first work environment.
• Opportunity to work with innovative digital products used by millions of users worldwide.
• Flexible working hours aligned with global time zones.
• Competitive hourly compensation based on region and experience.
• Exposure to fast-growing technology and e-commerce ecosystems.
• Inclusive and supportive company culture focused on collaboration and flexibility.
• Opportunity to contribute directly to product improvement and customer experience initiatives.