Vice President Business Development at Ignition CX US LLC – Philadelphia, Pennsylvania

Location: Remote
Travel: Up to 50% domestic and international
Job Type: Full-time

Vice President, Sales & Business Development (Enterprise CX / BPO)

Lead the Future of Customer Experience Sales

This is not a maintenance role. This is a build, shape, and win role.

We are looking for a proven enterprise seller who knows how to open doors, influence at the highest levels, and close complex CX / BPO deals.

If you thrive in a hunter environment, enjoy building pipeline from the ground up, and want to play a key role in driving global growth, this is where you do it.

Who We Are

At Ignition CX, we redefine customer engagement through innovative technology, scalable contact center solutions, and a global delivery model.

Since 2002, we have partnered with leading brands across telecom, financial services, retail, and tech to deliver exceptional customer experiences at scale.

What You Will Own

Drive enterprise new logo acquisition across key verticalsOwn the full sales cycle - prospecting through contract executionLead complex RFPs, solution design, pricing, and negotiationsBuild and maintain a disciplined, high-value pipelineDevelop C-suite relationships and act as a trusted advisorIdentify and expand into new verticals and market opportunitiesPartner cross-functionally to deliver solutions that win

What Success Looks Like

Consistent achievement of revenue and new logo targetsStrong pipeline coverage and deal progression disciplineHigh win rates and contract valuesAbility to close complex, multi-stakeholder enterprise deals

What You Bring

7+ years of success in enterprise CX, BPO, or contact center salesProven ability to close net new business at the enterprise levelExperience managing long, complex sales cyclesStrong understanding of nearshore, offshore, and domestic delivery modelsExecutive presence with the ability to influence at the C-suite levelHighly self-directed, competitive, and results-driven

Why Join Ignition CX

True ownership of enterprise growth and strategyHigh visibility with executive leadershipOpportunity to shape deals, pricing, and market positioningCollaborative, performance-driven cultureUncapped earning potential tied to results

If you are a hunter who knows how to win enterprise deals in CX/BPO, we want to talk.

Pre-Employment Requirements

Employment is contingent upon the successful completion of a background check covering criminal history for all places of residence within the past seven years.

EEO Statement

Ignition CX provides equal opportunity employment to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.