Pool Equipment Sales Specialist at Shasta Industries – Mesa, Arizona

Job Summary

The Sales Associate is responsible for selling pool, spa, and backyard products by meeting customer needs and obtaining orders from existing and potential customers. This role focuses on providing exceptional service, assisting with product selection, and ensuring a positive shopping experience both in-store and online. The Sales Associate supports eCommerce activities, maintains product knowledge, and helps drive sales through proactive customer engagement.

Duties & Responsibilities

• Greet and assist customers in person, by phone, and email
• Provide product information and recommendations
• Upsell additional products when appropriate
• Enter and process sales orders, quotes, and transactions (in-store and eCommerce platforms like Shopify & Activate)
• Estimate project costs and material quantities
• Manage inventory and perform inventory checks
• Respond promptly to customer inquiries and resolve concerns
• Collaborate with other departments to support daily operations
• Maintain professional communication with managers, coworkers, and customers
• Operate company truck as needed; load/unload inventory
• Maintain a clean, organized workspace and adhere to safety/customer privacy policies
• Support sales growth through proactive follow-up and engagement
• Perform clerical duties (data entry, scanning, filing)
• Assist with other projects or duties as assigned

Qualifications

Required:

• Prior experience in retail sales or customer service (3+ years in direct or indirect sales).
• Experience with eCommerce platforms; Shopify and Activate preferred.
• Strong communication and interpersonal skills; ability to engage customers effectively.
• Computer skills, including data entry and point-of-sale systems.
• Ability to perform retail transactions and maintain inventory control.
• Valid driver’s license with a clean Motor Vehicle Report.

Preferred:

• Sales and customer service experience in pool supply distribution.
• Supervisory or independent work experience.
• Bilingual abilities are a plus.
• Ability to quickly learn product knowledge and internal systems.

Physical Requirements

• Ability to sit at a desk for administrative tasks, including computer and phone use.
• Ability to stand, walk, bend, stoop, and reach as needed.
• Ability to lift and carry items up to 60 lbs, including moving customer-purchased products from shipping/receiving to the sales floor or front counter.

Shasta Industries Inc. is an Equal Employment Opportunity Employer committed to diversity and inclusion in the workplace. Shasta Industries Inc. will not tolerate discrimination against any applicant for employment or employee on the basis of age (40 and over), ancestry, color, religious creed, gender, gender expression, gender identity, genetic information, marital status, medical condition, mental disability, military or veteran status, national origin, physical disability, race, receipt of public assistance, sex, sexual orientation, or any other status protected by federal, state, or local laws. This commitment governs all aspects of employment including, but not limited to: hiring, promotion, demotion, transfer, layoff, termination, compensation, discipline, and access to benefits and training. Additionally, Shasta Industries Inc. is committed, in accordance with applicable law, to making reasonable accommodations for job applicants and employees based on a qualifying disability, a sincerely held religious belief or practice.