Email Support Specialist at National Credit Recovery Inc – Mississauga, Ontario

Who Are We?

CXAi is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.

We are seeking a highly skilled Customer Support Specialist who excels in written communication and thrives in a fast-paced, customer-focused environment. The ideal candidate will demonstrate exceptional clarity, empathy, and problem-solving abilities while managing multiple communication channels.

Key Responsibilities:

• Provide outstanding customer support through live chat and email, ensuring timely, accurate, and empathetic responses.
• Analyze customer communications to identify needs and deliver effective, tailored solutions.
• Manage multiple live chat sessions simultaneously while maintaining high-quality service standards.
• Handle high-volume email correspondence with precision and attention to detail.
• Identify and implement the most efficient resolution strategies for customer inquiries.
• Maintain strong time management skills to balance multiple priorities without compromising service quality.

Qualifications:

• Native English speaker with English as the primary language.
• Exceptional written communication skills emphasizing clarity and emotional intelligence.
• Proven ability to manage high-volume interactions across multiple channels.
• Strong analytical skills for understanding customer needs and delivering solutions.
• Ability to work efficiently under pressure while maintaining accuracy and empathy.

Previous Experience:

• Previous experience using Salesforce isn’t necessary, but would be nice.
• Previous experience using Amazon Connect/AWS would also be helpful.
• Previous experience working in a Live Chat environment for long periods of time is important.
• Previous experience in dealing with customers through written communication is a bonus.
• Ability to type quickly and efficiently without having to rely heavily on A.I. or translation apps.
• At least 1 year of customer service email support environment.
• Ability to work full-time, including rotational shifts, based on business needs.
• Strong knowledge of PCs, with proficiency in MS Word, Excel, and Outlook. Experience with CRM systems is considered an asset.

Why You Would Love to Work Here

• Be a part of an award-winning, fast-growing company.
• Thrive in an innovative culture that promotes ongoing learning with training and mentorship opportunities.
• Competitive compensation package, commensurate with experience, plus benefits.

Additional Information

CXAi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.