Supervisor - Galveston, Texas at LAZ Parking Texas, LLC – Galveston, Texas

Supervisor - Galveston, Texas

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we are the experts!

We are also a PEOPLE FIRST company. We often say, parking is our industry, but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If youre looking to join a growing company led by passionate people committed to being the best contact us today! The Spirit of the Position:

The Supervisor helps to oversee the operation of the location while creating a welcoming atmosphere for our customers and clients. This supervisor responds to all positions that have a need for supervision.

** Must have a valid drivers license for at least 2 years

Principal Job Duties:

• Be a role model of positivity and professionalism for subordinates.
• Ensure staff adhere to rules of conduct, policies and procedures.
• Supervise, mentor, and train staff on day-to-day duties.
• Assist in establishing performance standards.
• Possess the ability to maintain a professional level of composure when engaged with customers.
• Recommend and implement changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer service with a friendly demeanor, can-do attitude, and willingness to always be helpful.
• Responsible for reconciling daily paperwork from subordinates related to revenue or parking/garage reservations and other reports as requested by management.
• Role play/assist with periodic training as needed.
• Assist with creation of weekly schedule, as necessary.
• Answer customer questions and resolve customer service issues as needed, being responsive and timely with correspondence and problem resolution.
• Always display a caring attitude.
• Accept and process debit/credit cards payments at entry gates.
• Possess basic computer skills.
• Other related duties as assigned by facility manager.

Education:

• High school diploma or GED required.

Experience:

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills:

• Ability to communicate professionally and effectively.
• Be approachable and engaging.
• Ability to speak, read, and comprehend the English language.
• Be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Be proactive. Take ownership of the operation.
• Demonstrate the ability to seek improvement.
• Have excellent teambuilding and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements heat, wind, snow, rain, etc., for an entire shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No questions in our application process are used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.