Service Manager at The Coronado Club – Downtown Houston, Texas

A premier private club is seeking a polished and experienced Service Manager to lead dining room and event service operations. This leadership role is responsible for delivering exceptional member experiences while overseeing all front-of-house service staff.

The Service Manager serves as Maître d’ during lunch and dinner service, leads the service team, and ensures seamless coordination between service, culinary, and beverage operations for both daily dining and private events.

Reports to:

• Primarily – President/CEO

General Duties:

• Maintains daily contact with the membership and ensures membership satisfaction.
• Serves as the Maitre d’ during lunch and dinner service.
• The Service Manager will develop short-term and long-term plans and goals for the service team. These goals should be focused on improving and refining the skills of the staff and should be measurable and clearly outlined.
• Hire and train club service staff to a standard of excellence.
• Manage labor costs without compromising service standards.
• Develops and motivates a strong team of workers, Coronado Club employees and Contract Staff.
• Implements service policies/standards and reviews employee performance. This is not limited to a semi-annual review and should be done daily by recognizing positive behavior and coaching behavior that needs improvement.
• Closing manager 2 to 3 times per week or as needed.
• Creates a warm environment where staff are encouraged to discuss issues or challenges in the execution of their duties.
• Communicates regularly with the President/CEO to ensure that employees follow club procedures as outlined in the employee handbook. This includes but is not limited to monitoring time and attendance, adherence to the club cell phone policy, approving time off requests, etc.

Front of the House Duties:

• Define standards of service for each event and serve as a point of contact for the host
• Supervise the execution of the event by managing the service, beverage, and culinary teams
• By example, build a culture of hospitality, friendless and goodwill within the service and culinary staff

Prerequisites:

Background:

• 5 years of fine dining or catering experience in upscale venues is preferred

Education:

• Bachelor’s Degree Preferred but not Required

Personal Characteristics:

• Excellent organizational skills and the ability to develop, create, and implement logistical systems
• Clear and versatile communicator
• Eloquent and articulate
• Creative yet practical
• Tasteful and personally engaging
• Polished and poised in appearance

This job description should not be construed to imply that any of the duties, responsibilities or requirements outlined herein are exclusive. Employees are expected to execute any other additional assignments that may be specified. Further, this job description does not represent a complete list of all the performance expectations and characteristics of individuals required to perform a job adequately. The club’s management reserves the right to change this description from time to time as may be required. Additionally, other duties may be assigned as required by the club.