HVAC Service Coordinator in Ft. Lauderdale, Florida at Advanced Roofing Inc
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Job Description
Advanced Air Systems is seeking a highly organized and customer‑focused HVAC Service Coordinator to serve as the central communication hub for our fast‑paced service department. In this role, you will manage incoming service requests from start to finish, ensuring that each customer receives timely, accurate, and professional support. You will coordinate technician schedules, maintain detailed documentation, and keep operations flowing smoothly behind the scenes. As the link between our clients, technicians, and internal teams, you will play a key role in driving customer satisfaction and service efficiency. This position is ideal for a proactive, detail‑oriented professional who thrives on multitasking, problem‑solving, and creating seamless experiences for others. If you enjoy being the person everyone can count on—and you want to grow your career within an employee‑owned company—you’ll find a strong fit with our team.
Company SummaryEstablished in 1994, Advanced Air Systems is an Experienced HVAC Contractor specialized in air conditioning installations, repairs, and maintenance solutions for residential and commercial customers throughout the state of Florida.
Advanced Air Systems is a division of Advanced Roofing Inc., Florida’s premier commercial re-roofing and solar energy contractors. Our deep construction heritage combined with in-house divisions of roofing, HVAC, sheet metal, cranes, trash removal, lightning protection, and renewable energy allows us to offer unmatched heating and cooling solutions that distinguish as from traditional contractors who do not have these resources.
COMPANY CULTUREWe’re building owners, not just roofs! With a growing presence across multiple markets, Advanced Roofing continues to promote the core values that shaped the foundation of our family business 40+ years ago. Today, as an employee-owned company, we believe our people are our greatest asset and the cornerstone of our success. Each of us brings a unique passion for what we do, and together, everyone achieves more.
Our leadership is built on honesty, integrity, and dedication—and now, ownership. Starting January, 2026, Advanced Roofing became an Employee-Owned Company through our Employee Stock Ownership Plan (ESOP). When you join us, you’re not just an employee, you’re a co-owner in a company that’s built to last.
Why Choose Us?
- Zero cost, all upside – The company funds everything.
- Real wealth-building – Potential to grow hundreds of thousands in retirement equity.
- Same great pay & benefits – Plus an ownership stake in the future.
- Financial stability you can count on – 40+ years strong and now employee-owned, ensuring independence and long-term success.
- Leadership you trust – Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward.
- A voice that matters – Every decision impacts what you own.
- Room for growth – Opportunities to advance within your department and location.
- Comprehensive benefits – Health, dental, vision, 401(k) with matching, paid time off, and more.
- Our A Players Know A Players - Refer a friend and earn up to $2,000!
- We are a pet friendly environment
Our commitment to quality goes beyond our work. To us, quality also means improving the life and well-being of our neighbors. That’s why we invest in supporting the causes that better the communities in which we live and work. What makes us Advanced? Each of our associates travels a unique path, yet our personal and professional values align to make our business thrive. Performance drives our company through the lens of service, integrity, and shared ownership.
Key Responsibilities- Process all incoming client service, maintenance, and warranty calls in a friendly and professional manner.
- Assign service tickets to technicians based on scheduling needs and geographic location.
- Coordinate scheduling and job-site access for all service work.
- Confirm technicians capture complete and accurate documentation before billing.
- Assist with ordering and shipping materials and equipment as needed.
- Maintain and update the service dispatch board and schedules.
- Manage maintenance agreements, logs, and recurring service schedules.
- Conduct collection calls on past-due invoices and perform other accounting functions as needed.
- Process departmental timesheets and coordinate with the payroll administrator.
- Maintain office supplies and reorder as necessary.
- Perform additional administrative duties as assigned by management.
- Support billing, collections, and service department installations scheduling.
- Ensure all work is documented and completed in a timely manner.
Education
- High school diploma or general education degree (GED)
Experience
- 1 year of dispatching field technicians in service industry
- Experience in the HVAC Service industry
Skills & Requirements
- Minimum 18 years of age
- Valid driver’s license and insurable driving record
- Successful Pre-Employment Drug test
- Strong customer service and communication skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent multitasking and organizational abilities.
- Strong problem-solving mindset and attention to detail.
- Full time onsite
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
- The company is a “dog friendly” environment.
- Commitment to Company values and complies with Company norms, policies, directives, and procedures.
- Follows all safety procedures and protocols.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
- We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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