Console Operator at TidalHealth – Salisbury, Maryland

Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Console Operator Position Summary

The Console Operator provides 24 hour/7 day routine and emergency communications for TidalHealth satellite offices and physicians. Communication methods include the use of a computer-based telephone system console, public address and digital paging system, and a radio-based network.

Console Operator Position Requirements

Education

• High School diploma or equivalent.

Experience

• Minimum one (1) year of experience in a Customer Service environment.

• Previous switchboard experience in a fast-paced environment preferred, but not required.

• Experience with Microsoft Office Suite, Teams and Outlook required.

Console Operator Schedule

• Shifts, hours and days of the week will vary as the schedule requires.
• Available for “on-call” as circumstances dictate.

Benefits

We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription

• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs

• Growth: $5,000 Tuition Assistance & Certification support

• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance

• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)

• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more