Director of Business Operations at Surgical Institute of Central Florida LLC – Orlando, Florida

The Director of Business Operations is responsible for leading the strategic, financial, and operational performance of a high-performing outpatient surgical facility. This role emphasizes business growth, operational efficiency, regulatory compliance, and the delivery of safe, high-quality patient care. The ideal candidate brings a strong business mindset, complemented by healthcare experience, and a proven ability to optimize profitability while maintaining exceptional clinical standards. This role is critical in shaping the organization’s operational excellence and financial sustainability. The Director of Business Operations will serve as a key driver in balancing growth, profitability, and patient safety—ensuring the organization remains competitive while delivering outstanding care.

Job Title: Director of Business Operations

Location: The Surgical Institute of Central Florida

Reports To: Chief Executive Officer (CEO)/Board of Directors

Job Summary:

The Director of Business Operations is responsible for leading the strategic, financial, and operational performance of a high-performing outpatient surgical facility. This role emphasizes business growth, operational efficiency, regulatory compliance, and the delivery of safe, high-quality patient care. The ideal candidate brings a strong business mindset, complemented by healthcare experience, and a proven ability to optimize profitability while maintaining exceptional clinical standards.

Key Responsibilities:

Operational Leadership

• Oversee day-to-day operations to ensure efficient, patient-centered workflows across all departments
• Develop and implement operational strategies that improve productivity, reduce waste, and enhance patient experience
• Partner with clinical leadership to align operational goals with quality and safety standards

Financial Performance & Growth

• Drive financial performance through effective budgeting, cost management, and revenue cycle optimization
• Identify and execute growth opportunities, including service line expansion, physician engagement, and market positioning
• Analyze key performance indicators (KPIs) and implement data-driven strategies to improve margins and operational outcomes

Business Strategy & Development

• Lead strategic planning initiatives focused on sustainable growth and competitive advantage
• Evaluate new business opportunities, partnerships, and service offerings
• Foster strong relationships with physicians, stakeholders, and vendors to support business objectives

Compliance & Risk Management

• Ensure adherence to all regulatory, accreditation, and compliance standards
• Promote a culture of safety, accountability, and continuous improvement
• Oversee risk management initiatives to minimize operational and clinical risks

Team Leadership & Culture

• Build, develop, and lead a high-performing administrative and support team
• Promote a collaborative environment between business and clinical teams
• Establish clear performance expectations and accountability measures

Quality & Patient Experience

• Champion initiatives that enhance patient satisfaction, safety, and clinical outcomes
• Monitor quality metrics and implement improvements where necessary
• Support accreditation readiness and continuous compliance efforts

Job Requirements:

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field
• MBA or other advanced degree preferred, but not required
• Minimum of 2 years of healthcare experience preferred, but not required
• Demonstrated leadership experience in operations, business management, or a related field
• Strong financial acumen with experience managing budgets, P&L, and operational metrics
• Proven ability to drive growth, improve efficiency, and lead organizational change
• Knowledge of healthcare regulations and compliance standards is a plus
• Excellent leadership, communication, and stakeholder management skills

Skills:

• Strong leadership, organizational, and communication skills.
• Proficiency in healthcare software systems (e.g., Electronic Health Records (EHR), billing systems).
• Ability to foster a collaborative and positive work environment among staff and leadership.
• Knowledge of healthcare laws, regulations, and accreditation requirements.
• Financial acumen and the ability to analyze and manage budgets effectively.
• Problem-solving and decision-making skills, with the ability to think critically in high-pressure situations.
• Ability to handle confidential and sensitive information with discretion.

Key Competencies:

• Strategic thinking with a results-driven mindset
• Financial and operational analytics expertise
• Leadership and team development
• Process improvement and efficiency optimization
• Strong business acumen with healthcare insight

Additional Requirements:

• Strong understanding of HIPAA and patient privacy laws.
• Must pass background checks and drug screening as required by healthcare regulations.
• Availability to work some evenings or weekends, as necessary, for administrative needs or emergencies.

Working Conditions:

• This is a full-time, exempt, leadership role requiring a high level of ownership, with availability aligned to the needs of the business rather than a fixed schedule.