Field Service Technician in Edmonton, Alberta at Savaria Corporation
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Job Description
About Savaria - Patient Care
Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.
Position Summary
The primary purpose and function of this position is to provide preventative maintenance, repair services and spa tub installations at customer locations. The services performed on ceiling lifts, floor lifts, medical beds and accessories are in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.
Work Location:
This is a remote position.
Key Responsibilities
- Provide superior service to customers in accordance with Handicare’s terms and conditions
- Move spa tubs using manual assisted lifting techniques and perform complete electrical and plumbing installation at client locations
- Establish and maintain positive relationships with customers and Handicare’s employees
- Accurately identifies customer expectations and needs, while recommending products and services based on observed customer needs
- Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
- Prepare and submit accurate reports on time
- Maintain expenses and required inventory within Handicare’s guidelines
- Comply with all Handicare, customer and government Health and Safety regulations
- Responsible for regular maintenance and cleanliness of vehicle
- Accountable for maintaining vehicle inventory, tool inventory, and good condition of tools provided
- Occasionally assist with training new hires via job shadowing and demonstration of tasks
- Other duties as required
Qualifications & Experience
Education & Certification
- High school diploma
Experience
- 2-4 years of experience or training in a technical support role or technical repair role in the biomedical device field or equivalent field is an asset
- Previous experience in the health care industry is an asset
Key Skills
- Responds promptly to customer needs, meets commitments and solicits customer feedback to improve service
- Speaks clearly and persuasively while addressing positive or negative situations and questions.
- Promotes a harassment-free environment by treating people with respect and upholding organizational values
- Follows and observes both organizational and safety policies and procedures
- Takes independent actions and calculated risks, exhibiting sound and accurate judgement
- Determines appropriate action beyond guidelines
- Conserves organizational resources
- Use equipment and materials properly
Why Work with Us?
- Be part of a global, publicly traded company with a meaningful mission
- Competitive compensation
- Competitive salary with medical and dental benefits.
- Opportunities for learning, development, and career growth
- Work with a collaborative and inclusive team that values innovation and integrity
- Make a difference by helping people access a better quality of life
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are to not be construed as a complete list of all responsibilities, duties and skills required of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.