Patient Care Coordinator at Cosmetic Physician Partners – Louisville, Kentucky

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Job Summary

We are seeking a detail-oriented and highly organized Surgery Scheduler to coordinate and schedule surgical procedures efficiently and accurately. The Surgery Scheduler serves as a key liaison between surgeons and patients to ensure timely care, proper documentation, and smooth surgical workflows.

Key Responsibilities

• Schedule surgical procedures in coordination with surgeons' schedules and OR availability

• Answer inbound phone calls and respond to patient leads, inquiries, and scheduling requests in a timely and professional manner

• Coordinate pre-op testing and required documentation

• Maintain accurate scheduling records in the electronic medical record (EMR) system

• Monitor surgery schedules for changes, cancellations, and rescheduling needs

• Ensure compliance with HIPAA and organizational policies

• Collaborate with clinical staff, billing teams, and external facilities to ensure continuity of care

Qualifications

• High school diploma or equivalent (associate’s degree preferred)

• Minimum [1–3] years of experience in medical scheduling, surgery scheduling, or healthcare administration
• Strong sales background with the ability to upsell and build lasting patient relationships

• Knowledge of medical terminology and surgical procedures

• Proficiency with EMR systems and Microsoft Office

• Strong organizational, communication, and multitasking skills

• Ability to work in a fast-paced healthcare environment
• Must be able to work between the hours of 10AM - 7PM (schedule can be subject to change depending on clinic's needs)

Preferred Skills

• Experience scheduling for multiple surgeons or specialties

• Customer-service oriented with a professional and compassionate demeanor

Benefits

• Competitive pay

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement plan options
• Professional development opportunities