Food & Beverage Supervisor at Saratoga Casino Hotel – Saratoga Springs, New York

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Food & Beverage Supervisor promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed. The ideal candidate will have a minimum of a high school diploma or equivalent and three (3) years supervisory experience. This position will require efficiency using Microsoft Outlook, Excel and Word. Strong interpersonal and leadership skills are required.

Keys to Success in this Role:

Scheduling employees for assigned areas.

Recommend, document and issue discipline.

Ensures accurate record keeping, prepares, reviews, and analyzes reports.

Responsible for direct supervision and training of staff.

Responsible for assignment of personnel as needed.

Assists with implementing and conducting orientation, training and evaluation programs for all personnel.

Ensures the highest level of customer service according to ensure standards of quality.

Complies with set pars to ensure acceptable F&B costs.

Implements merchandising techniques; keeps departmental labor cost on an acceptable level.

Adheres to established Food & Beverage policies, labor regulations and liquor laws.

Relays all guest compliments/complaints to Manager of Food & Beverage.

Responsible for maintaining employee records and making recommendations for promotions.

Responsible for establishing and maintaining positive, fair and consistent treatment of all Food and Beverage personnel.

Monitors and prepares time cards and payroll records on a daily basis.

Maintains confidentiality with regard to employee concerns and sensitive department information.

Performs all other duties as assigned.

Promotes outstanding customer relations.

Why Saratoga Casino Hotel?

Medical Insurance with 100% covered deductibles and out of pocket expensesCompetitive Dental & Vision Plans AvailableVacation & Sick Time That Promote Work/Life BalanceCompany Paid Life Insurance 401(k) with 4% Match Free Employee Assistance ProgramRobust Employee Recognition Program$20.00 YMCA Memberships.Local and National Discount Programs Through EAP & Tickets@WorkSTASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America. Unlimited growth potentialDelicious FREE Meals in Our Team Dining Facility