Patient Access Specialist - Emergency Department in Pleasant Prairie, Wisconsin at Froedtert South, Inc.
Job Function: Medical
Froedtert South, Inc.
Pleasant Prairie, Wisconsin, 53158, United States
Posted on
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Job Description
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POSITION PURPOSE
- A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.
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MINIMUM EDUCATION REQUIRED
- High School or Equivalent (GED)
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MINIMUM EXPERIENCE REQUIRED
- 6 months – 1 year
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LICENSES / CERTIFICATIONS REQUIRED
- Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
- Excellent computer and customer services skills.
- Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
- Familiarity with internet, email and Microsoft office.
- Effective written and verbal communication skills required.
- Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
- Experience in patient registration, insurance verification and health insurance plans.
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PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Executes arrival registration by adhering to registration standards
- Accurately identifies and enters patient’s insurance coverage
- Manages and resolves departmental assigned WQs
- Performs insurance verifications
- Registers patients for outpatient tests and procedures
- Performs direct admission workflow
- Provides departmental support
- Proficient use of healthcare software utilizing established standards
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Job Location
Pleasant Prairie, Wisconsin, 53158, United States
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