Ancillary Clinical Coordinator - Dr. Maiella in San Antonio, Texas at TSAOG Orthopedic & Spine

Job Title: Ancillary Patient Coordinator

Job Summary:

We are seeking a dedicated and organized Ancillary Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for coordinating ancillary services for patients, ensuring a seamless experience throughout their care journey. This role requires excellent communication skills, attention to detail, and a commitment to providing high-quality patient support.

Key Responsibilities:

- Serve as the primary point of contact for patients regarding ancillary services.

- Schedule and coordinate appointments for diagnostic tests and procedures, referrals and add ons.

- Communicate effectively with patients, families, and healthcare providers to ensure understanding of services and procedures.

- Maintain accurate patient records and documentation related to ancillary services.

- Assist patients with insurance verification and authorization processes.

- Collaborate with clinical staff to ensure timely and efficient patient care.

- Address patient inquiries and concerns in a professional and compassionate manner.

- Monitor and follow up on patient referrals to ancillary services.

-Coordinates medical materials required for patient visit

-Prepares patient exam rooms and cleans rooms

-Escorts and rooms patient to exam room.

-Responsible for checking patients in and out.

-Obtains and records vitals (blood pressure, pulse, temperature, and weight)

-Prepares patient injection site for physician/providers

-Accurately data enters new patient information in to electronic medical records (EMR) file.

-Enters surgical/clinical charges into practice management system.

-Updates patient charge sheet to ensure all services and DME are included.

-Accurately scans documents into EMR system.

-Fulfills medical records request on behalf of patient to include outside physician offices, insurance companies, worker’s compensation adjustors, etc.

-Retrieve dictation for patient chart on a daily basis.

-Monitors and works “Hold” buckets on dashboard.

-Works “Claims worklist” and dashboard on a daily basis.

-Answers and documents patient phone calls, refill messages and has them signed off by physician.

-Ensures regulatory compliance and reports any quality issues as they arise.

-Interacts with various department representatives in the group, insurance companies, and worker’s compensation adjustors.

Skills and Qualifications:

- High school diploma or equivalent; additional education in healthcare administration or related field is a plus.

- Previous experience in a healthcare setting, preferably in patient coordination or support roles.

- Strong organizational and multitasking abilities.

- Excellent verbal and written communication skills.

- Proficient in using electronic health record (EHR) systems and other healthcare software.

- Ability to work collaboratively in a team-oriented environment.

- Compassionate and patient-focused approach to care.

-Requires reliable and predictable attendance

We are an equal opportunity employer and welcome applications from all qualified individuals.

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