JORY Restaurant Host - AM / Full Time in Newberg, Oregon at Allison Inn & Spa

The Allison Inn & Spa is Oregon wine country's only full-service resort. Located within the breathtaking natural splendor of the Willamette Valley, The Allison Inn & Spa presents an unparalleled experience of a luxury resort.

JORY is the signature restaurant at The Allison Inn & Spa. Our creative fine dining menus accentuate the flavors of the Willamette Valley with a strong influence on seasonal, garden-to-table agriculture.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by our surroundings and community. We are currently recruiting for a full-time AM JORY Restaurant Host, working the hours of 7am-3pm. Hourly wage is $16.80 per hour. This position is Tip/Tip Pooling Eligible. Please join our dedicated team who provide world class service and meaningful memories for our guests.

The Allison Inn & Spa Standards of Excellence

At all times, cultivate a welcoming environment for our guests:
great guests with a smilelearn and use guest nameswelcome returning guests
Genuinely thank guests and invite them to returnConsistently demonstrate teamwork by sharing responsibilities with a positive attitudeMaintain confidentiality and respect the privacy of our guests at all timesInteract professionally at all times with guests, suppliers, and your team membersSupport management and leadership business decisionsLearn and comply with The Allison Inn & Spa policies and proceduresFollow all safety policies and procedures

The Restaurant Host is a hospitality-minded individual with a personal and professional commitment to excellence and elevated service, and a consistent consideration for others.

As the first point of contact for guests the Host role is one of the most important, both property-wide and industry-wide. You exude professionalism and are inquisitive, resourceful, and thoughtful.

Strong candidates will have a growth mindset and be driven, proactive, anticipatory, and may be interested in developing into a leadership role. The Restaurant Host must be resourceful, thoughtful, considerate, and organized to best represent our dining outlets and culinary concepts.

Duties and Responsibilities

• Graciously, politely, and confidently welcome guests and answer phones
• Be a liaison between resort departments, front desk, and restaurant managers
• Showcase The Allison Inn & Spa's dining options for guests
• Make accurate and complete reservations, and contact guests to confirm future reservations
• Experience with online reservation systems or hospitality software.
• Direct guest inquiries, thoughtfully answer questions, and follow-up on guest requests that require research and further information
• Seat guests according to proper kitchen and dining room flow, and understand the strategic planning behind seating and table assignments
• Have knowledge and familiarity with our culinary and beverage menus, and a willingness to deepen expertise in these areas
• Be the first and primary point of contact for In Room Dining orders
• Manage coat check service, and keep this space clean and orderly
• Answer basic and general guest inquiries about services and onsite experiences in other divisions, such as The Spa
• Conduct effective and hospitable service to guests on the telephone, and provide accurate and thorough phone messages to restaurant leadership
• Other tasks will include completing side work, organizing and stocking the host desk, and serving as a liaison between restaurant managers and guests
• Keep a neat, groomed, professional appearance as per The Allison guidelines. Be in a proper, clean, well-maintained uniform at all times.
• Maintain sanitation and cleanliness per Jory and Oregon state health guidelines.
• Follow service guidelines through the complete meal service.
• Any additional duties assigned by management

Job Skills/Requirements/Qualifications

• Required experience: 1 year in a restaurant or in customer service
• High school diploma or GED
• Ability to read, write, and communicate in English
• Experience with online reservation systems or hospitality software.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service
• Must be available to work Saturday and Sunday mornings and evenings, and holidays
• Willingness to work long hours, irregular shifts, weekends, holidays, and blackout days
• Adhere to The Allison Inn & Spa Food and Beverage grooming and appearance standards, or ability to adjust appearance accordingly
• Successfully pass a background investigation
• Possess an OLCC Service Permit
• Possess a Food Handlers Permit within 30 days of hire

Working conditions/Physical Requirements

• Standing, walking, bending, reaching, and kneeling for extended periods of time up to eight (8) hours per shift.
• Must be able to navigate stairs and uneven surfaces.
• Ability to reach shelves overhead, carry menus, supplies, and work at a quick pace.
• Use fingers to grasp, move, or assemble very small objects.
• Focus on one source of sound and ignore others.
• Use muscles to lift, push, pull, or carry heavy objects up to 25 pounds.
• Ability to effectively communicate with all team members by speaking clearly so listeners can understand, as well as understand the speech of another person.
• See details of objects that are less than a few feet away.