Medical Receptionist in Rochester Hills, Michigan at Arcturus Healthcare PLC

We are seeking a Medical Receptionist to join our team!!!! The ideal candidate will have a strong background in medical administrative support and patient care, ensuring smooth operations in a medical office setting.

Key Responsibilities:

• Front Desk Management:
• Greet patients and visitors with a warm and welcoming attitude.
• Check patients in and out, ensuring all necessary forms are completed and accurate.
• Collect and verify patient insurance information and other necessary documentation.
• Schedule, reschedule, and cancel patient appointments as needed.
• Manage the daily appointment calendar, optimizing the schedule for efficiency.
• Patient Interaction:
• Answer incoming phone calls promptly and courteously, addressing patient inquiries, directing calls to appropriate staff, and taking messages as needed.
• Provide patients with information about the practice, including services offered, office hours, and insurance policies.
• Administrative Duties:
• Maintain and update patient records in the electronic medical records (EMR) system, ensuring accuracy and confidentiality.
• Process payments, co-pays, and handle billing inquiries.
• Prepare and distribute daily reports, including appointment schedules and billing summaries.
• Coordinate with clinical staff to ensure smooth patient flow and minimize wait times.
• Order office supplies and manage inventory for the front desk area.
• Insurance and Billing:
• Verify patient insurance coverage and eligibility prior to appointments.
• Assist with processing insurance claims, including coding and billing tasks.
• Handle payment collections and manage patient accounts, including setting up payment plans when necessary.
• General Office Support:
• Maintain a clean and organized reception area.
• Assist with filing, scanning, and other clerical tasks as needed.
• Support office management with special projects and administrative tasks as requested.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Education:

• High school diploma or equivalent required.
• Additional coursework or certification in medical office administration is a plus.

Experience:

• Previous experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.
• Experience with electronic medical records (EMR) systems is highly desirable.

Skills:

• Excellent communication and interpersonal skills, with a focus on customer service.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with office equipment, including computers, phones, and fax machines.
• Familiarity with medical terminology and insurance processes is a plus.

Work Environment:

• Private practice setting with a collaborative team environment.
• Standard office hours with occasional extended hours as required.