Marriott Knoxville Downtown - Concierge in Knoxville, Tennessee at Aimbridge Hospitality

Marriott Knoxville Downtown - Concierge
Our goal is simple: to create an environment where every guest feels genuinely welcomed and truly happy to be staying with us.

A naturally outgoing and personable individual who enjoys engaging with guests and creating memorable experiences
Strong attention to detail with the ability to ensure accuracy in reservations, billing, and guest requests
A creative thinker who thinks outside the box to resolve challenges and enhance the guest experience
A team player who is not afraid to go above and beyond to exceed guest expectations
A genuine passion for hospitality and a desire to build a long-term career in the industry
Ability to thrive in a fast-paced, guest-centric environment with professionalism and poise
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Join our team as a Concierge!

The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the citys best spots or the inside scoop on local events? Just ask! With a smile and a can-do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

KEY SKILLS/RESPONSIBILITIES

• The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
  
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay. Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee. Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.

Application deadline for Colorado positions: Our goal is simple: to create an environment where every guest feels genuinely welcomed and truly happy to be staying with us. A naturally outgoing and personable individual who enjoys engaging with guests and creating memorable experiences Strong attention to detail with the ability to ensure accuracy in reservations, billing, and guest requests A creative thinker who thinks outside the box to resolve challenges and enhance the guest experience A team player who is not afraid to go above and beyond to exceed guest expectations A genuine passion for hospitality and a desire to build a long-term career in the industry Ability to thrive in a fast-paced, guest-centric environment with professionalism and poise