Help Desk Technician Intern in Framingham, Massachusetts at MutualOne Bank

Position Description

Title: Help Desk Technician Intern

Department: Technology

Reports to: VP, Director of Information Technology

Supervises: None

Classification: Non-exempt

Date Prepared: May 21, 2026

Summary/Objective:

The intern will assist the IT department with various tasks, including installing and configuring hardware and software, troubleshooting technical issues, monitoring system performance, reviewing backups, maintaining user accounts, and providing support to end-users. This role will offer hands-on experience in different areas of IT by collaborating with IT personnel

Experience & Education Requirements:

• Currently enrolled in a computer science, information technology, or related degree program
• Familiarity with operating systems like Windows and macOS
• An openness to learning new technologies.
• Good problem-solving, analytical, and team-working skills

Essential Job Functions:

• Responding to tickets, emails, and calls on technical issues.
• Providing solutions and advice on technical issues
• Documenting and analyzing technical issues and customer interactions.
• Creating procedures for end-user training
• Using feedback from end-users to improve problem-solving techniques and customer service.
• Attending training sessions to stay current with best practices on how to help customers with technical issues.