Yardi Support Specialist in Minneapolis, Minnesota at Stuart Co

StuartCo, founded in 1970, represents a diverse array of market-rate and affordable apartment and townhome options in popular urban and suburban locations. We also offer senior housing campuses.

StuartCo is focused on building a workforce that is diverse and inclusive. If you’re excited about this role but do not meet all the qualifications listed above, we encourage you to apply. We review all applications.

Job Objective(s):

StuartCo Corporate Office is looking to hire a full-time Yardi Support Specialist located in Bloomington, MN. The Yardi Support Specialist is responsible for providing in-house support for assigned software applications and providing computer support for the organization, acting as the liaison to IT and all departments. This role requires the Yardi Support Specialist to work independently and be highly responsive, productive, customer service-driven, and professional while working as an individual contributor and as a part of a team. The Yardi Support Specialist works under the general supervision of the IT Director and is a resource for all departments of the organization, including Marketing, Accounting, and Property Management.

Working Hours/Location

Typically FT40, Monday through Friday, 8:00 AM - 4:30 PM, with a scheduled lunch break. You may be requested to attend meetings or participate in other functions/activities before or after a regular workday and/or on weekends. The general working location will be the StuartCo Corporate office, located at 1000 West 80th St, Bloomington, MN 55420.

Benefits: Health, Flexible Spending Account, Dental, Vision, Life, ADD, LTD, STD, Critical Illness, Accident, and 401(K).

9 Paid Holidays

Generous PTO accruals

https://www.stuartco.com/benefits/

Job Responsibilities and Duties

Essential Responsibilities

• Provide timely support resolution via ticketing system, email, phone, and other electronic mediums. Identify trends to make recommendations for training options or process improvement.
• Provide level one support for Yardi Voyager, Yardi CRM, Yardi Rent Café, Yardi Calls for updates/plug-ins/changes, Yardi Audits, RHR, One Call Now, Better Bot, Microsoft Teams, Primary Contact for Yardi, etc.
• Orientation and training for all new hires for the site offices. Onboarding for software applications and tutorials.
• Availability to assist on-site to train, mentor, and establish StuartCo's best practices.
• Develop best practices for using CoStar and other online tools to provide current and accurate market data.
• Provide group and individual training for users on current applications, as needed or recommended. In addition, consistently review these applications for new enhancements and workflow improvements, and train users accordingly.
• Works closely with StuartCo Leadership to create, modify, and maintain company-wide workflows, best practices, reporting, and all other related procedures within the property management systems.
• As part of the IT team, installs, configures, maintains, and troubleshoots various software applications utilized by the organization. Assist with system upgrades, implementations, integrations, releases, and maintenance.
• Explore and analyze the value of new software applications, benefits provided to the organization, and cost/benefit proposition.
• Monitors existing user training materials and documentation, and updates them with changes in software and procedures.
• Maintain database integrity and security by providing user provisioning, password changes, and the termination of user access.
• Use analytical and problem-solving ability to work through the complexity of an issue to get to the root of it and resolve a software issue.
• Performs other related duties as required to accomplish the position's objectives.
• Acts as liaison between the IT department and other departments. Research issues to determine when an issue needs to be sent to external support.

Job Functions

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Job Standards

• High School Diploma
• 5 or more years of related work experience required.
• Multifamily Management experience in leasing or management roles is a plus.
• Excellent written and verbal communication skills.
• Proficient in computer skills, including Yardi suite of products, Office 365, and a Windows computer environment.
• Strong organizational skills with a demonstrated history of taking initiative.
• Able to juggle multiple tasks with limited supervision.
• Customer service oriented. Able to work productively and positively with all staff, management, vendors, residents, and others to achieve objectives.
• Implement and adhere to organizational policies and procedures.
• Critical thinking, problem-solving, and time management skills.

Environment Conditions

The Yardi Support Specialist works inside a climate-controlled building with a normal temperature range.

Equipment

Personal computer and printer, telephone, and software.

Physical Requirements (based on essential responsibilities)

Must be able to continuously perform tasks such as, but not limited to, those listed below:

• Must be able to occasionally push, pull, lift, and/or move over 20 pounds.
• Must be able to occasionally use hands and arms for simple manipulation such as grasping, pushing, pulling, carrying files, carrying office supplies, locking and unlocking doors/cabinets, etc.
• Must be able to continuously use hands for moderately difficult manipulative tasks such as typing/keyboarding, writing, filing, and telephone work.
• Must be able to perform tasks requiring the action of muscles or groups of muscles, such as walking and stooping.
• Must be able to continuously perform tasks that require foot and/or hand-eye coordination, such as typing/keyboarding.
• Must be able to continuously sit for prolonged periods to perform computer work, file, and organize/process paperwork.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties, and hours as needs prevail.
• StuartCo is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.