Reservation Agent - Hotel in Mandau Talawang at Nadi Talent Group

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Reservation Agents to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

• Handle incoming room inquiries via telephone and email, utilizing sophisticated selling techniques to convert inquiries into confirmed bookings while maximizing Average Daily Rate (ADR).

• Maintain a deep understanding of daily room availability, seasonal rate structures, and promotional packages to provide accurate information and optimize hotel occupancy.

• Ensure all reservation details, including guest preferences, billing instructions, and flight details, are meticulously entered into the Property Management System (PMS).

• Assist guests in tailoring their stay by suggesting room upgrades, dinner reservations, or spa treatments during the initial booking phase.

• Monitor and process bookings from various channels, including the Global Distribution System (GDS), Online Travel Agencies (OTAs), and luxury travel consortia.

• Assist the Reservations Manager in managing group blocks, rooming lists, and wholesale allotments, ensuring all cut-off dates and deposits are tracked.

• Send professional, personalized confirmation letters and manage pre-arrival correspondence to build rapport before the guest sets foot in the lobby.

• Verify credit card authorizations and advance deposits to ensure financial security for all upcoming arrivals.

• Minimum 1.5 years of experience in Hotel Reservations, Front Office, or in a similar role within a 5-star hotel or luxury resort.

• Fluent in English, both spoken and written; additional language skills are an advantage.

• Proficiency in Property Management Systems; experience with Central Reservation Systems (CRS) or Channel Managers is a significant advantage.

• Proven ability to "upsell" and close sales by highlighting unique property features and benefits rather than just quoting prices.

• High attention to detail with an "alpha-numeric" accuracy mindset.

• Ability to handle complex booking requests, such as multi-room families or long-stay business travelers, with patience and efficiency.

• Strong time-management skills to handle high volumes of emails and calls while meeting strict response-time KPIs.

• Impeccable grooming, elegant posture, and a calm, polished demeanor.

• Excellent communication and interpersonal skills with a confident, welcoming presence.

• Willingness to work shift schedules, including weekends and public holidays.

• Competitive salary.

• World-class employee accommodation with a lounge, communal areas, and an exclusive leisure space.

• Opportunity to work with a luxury international hospitality brand.

• Professional, multicultural, and performance-driven environment.

• Exposure to global hospitality standards.

If you have experience in 5-star hospitality and are ready to elevate your career, we welcome your application.