Welcome Desk Receptionist in Houston, Texas at Houston Food Bank

** Must be flexible to work various days & hours ranging 7:00 am - 7:00 pm **

POSITION SUMMARY:

The Welcome Desk Receptionist is the face of the Houston Food Bank, our Welcome Desk Receptionist serves as an ambassador, greeting volunteers, visitors, and guests and directing them to appropriate areas. This position will be responsible for answering incoming phone calls and notifying Houston Food Bank staff of visitor arrivals and other front desk duties. This position will work in a fast-paced environment with large groups of volunteers at any given time who may approach the welcome desk at once with multiple questions.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
2. Welcomes guests and staff in a friendly manner.
3. Actively listens to and addresses guest/staff needs and inquiries.
4. Answers phones and transfers to appropriate staff members.
5. Manages the inventory and sales of the HFB store.
6. Assists volunteers with registration and check-in, enter volunteer data into the volunteer management database, and help with volunteer hours verification.
7. Intake, sorting, and distributing packages and mail.
8. Equip the welcome desk with all the necessary tools such as supplies, copies of fact sheets, hour forms, etc.
9. Ensures high-quality customer service.
10. Signing in/out Blue Badge volunteers as needed.
11. Schedules volunteers for volunteer shifts as needed.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

• High School Diploma from an accredited school or general education development (GED) certificate
• 1 + years of customer service experience

Certificates, Licenses, and Registrations:

• N/A

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Strong customer service skills and willingness to assist others and ensure a positive experience
• Must possess a friendly and welcoming demeanor
• Ability to work cooperatively and coordinate well with other departments, personnel, volunteers, and clients
• Ability to multitask
• Ability to work with a diverse population
• Strong time-management skills, self-starter, self-motivated
• Strong problem-solving abilities
• Strong organizational skills
• Bi-lingual English/Spanish preferred

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action Oriented / Customer Focus / Drives Results / informing / Approachability / Learning on the Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 10 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be exposed to loud/elevated noises throughout the workday.

TRAVEL REQUIRED:

No travel is required for this role.

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.