IT Operations Governance Lead (Local to Charlotte, NC) in Charlotte, North Carolina at BERTRANDT US INC

Description:

Ready to drive the future?

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions.

With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow’s mobility today.

General Benefits:

• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer paid STD/LTD/Life
• 401k Retirement program
• Generous paid vacation/sick/holidays
• Creativity encouraged in a fun, friendly work environment

__________________________________________________________________________________________________________________________________

*This position can be hybrid-remote within general Charlotte area*

*Start date is approximately 6/8/26*

*Local candidates preferred, due to upcoming/immediate start date*

As IT Operations Governance Lead, you will bring structure, consistency, and accountability to how the IT organization operates. You will build and run three core programs that keep IT performing reliably: Change Management, Incident Management, and IT Asset Management.

You will lead key operational forums, including Change Advisory Boards, IT Operations Reviews, Incident Post-Mortems, and Operations–PMO Syncs. Your work will help ensure IT follows clear, dependable processes that keep systems stable and production-ready.

This role calls for strong governance expertise along with excellent communication and influence. You know how to drive adoption by demonstrating value, building buy-in, and showing how structure improves speed, quality, and trust. You stay composed under pressure, make sound decisions quickly, and build credibility through consistent, data-driven results.

You are proactive and action-oriented. You identify gaps, design solutions, and implement improvements quickly. You know when to enforce process and when to stay flexible, and you are comfortable operating in both a startup environment and a disciplined enterprise IT setting.
If you are self-directed, calm under pressure, and effective at leading through influence, you will succeed here.

Govern and Lead
• Build, operationalize, and govern IT Operations programs — Change, Incident, and Asset Management.
• Lead governance forums (CAB/ECAB, Operations Reviews) and ensure alignment and adherence across IT teams.
• Define and track KPIs, dashboards, and maturity scorecards to measure performance, risk, and audit readiness.
• Communicate governance progress and results with clarity — promoting adoption through influence, not mandate.
• Report directly to the Head of IT Operations with authority to audit, escalate, and enforce governance standards.
• Identify gaps, implement solutions, and maintain operational discipline across OneIT.
Impact: You establish predictable, data-driven IT operations — improving reliability, visibility, and accountability company-wide.
Operate and Control Change Management
• Govern the end-to-end change process, ensuring every request includes risk assessment, testing validation, and rollback planning.
• Lead CAB/ECAB meetings and maintain the Forward Schedule of Change.
• Use metrics to reduce failed or unauthorized changes and improve release reliability.
Incident Management
• Lead major incidents from start to finish — coordinate responders, manage escalations, and communicate clearly with executives and business leaders.
• Deliver concise, timely updates during outages and high-impact events.
• Run post-incident reviews, identify root causes, and ensure corrective actions are completed.
• Use PagerDuty, Freshservice, and Jira to coordinate and track in real time.

Asset Management
• Govern the full asset lifecycle across hardware, software, and cloud.
• Maintain accurate configuration and ownership data in the Freshservice CMDB.
• Lead quarterly asset audits, reconcile discrepancies, and produce audit-ready reports linking assets, incidents, and changes.
• You ensure every change, incident, and asset is controlled, traceable, and executed to standard — minimizing risk and downtime.

Enable and Align
• Act as a Release Manager for several business units to support Operational Readiness Assessment (ORA) standards before go-live.
• Oversee Service Transition handoffs with defined SLAs, escalation paths, and support coverage.
• Collaborate across OneIT to align on ITIL v4, ISO/IEC 20000-1, and ISO/IEC 19770-1frameworks.
• Support audit readiness and evidence collection for programs.
• Drive continuous improvement and operational maturity through data, governance, and accountability.
• Impact: You align people, process, and technology — ensuring IT operations scale effectively and consistently, as the organization grows.

Requirements:

Required Skills & Experience

• 7+ years in IT Operations, IT Service Management, or IT Governance with leadership accountability.
• Proven success building, enforcing, and governing Change, Incident, and Asset Management programs.
• Experience leading CAB/ECAB, Ops Reviews, Incident Response, Quarterly Internal Audits(Asset Mgmt)
• Strong ability to command large-scale incidents, manage responders, and communicate effectively at the executive level.
• Hands-on experience with Freshservice, PagerDuty, Jira, and Confluence.

EEO-Statement:

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.