Commercial Loan Processor in Carmel, Indiana at First Bank Richmond

Lead commercial processing team to support Commercial Loan Officers in activities associated with originating and servicing Commercial and Agricultural Loans, in a positive manner. This includes responsibility for delegating, preparing, processing, and maintaining loan documentation for simple to complex commercial loans. Be a team mentor and resource to incoming team members. Develop, implement, and maintain training processes for commercial processing staff. Be a strong communicator and role model to assist in achieving department and company goals.

Job Responsibilities

1. Leadership – 30%

· Manage Commercial Loan Processing team members to stay aligned and working toward shared goals

· Support Commercial Loan staff with workflow assignments

· Prepare and act as a liaison for internal and external audits

· Participate and seek leadership development opportunities

· Perform / assist with certain loan closings as requested by loan officer

· Test and update written procedures as processes change and training takes place

2. Process Commercial Loans – 30%

· Ensure proper documentation exists following approval.

· Communicate loan file status with Loan Officer and commercial administration staff as appropriate.

· Process loan closing documents using Finastra Financial Software.

· Work with legal counsel to ensure closing documents adhere to approval specifications

· Perfect security as necessary.

· Creating flood insurance worksheets and reviewing policy parameters

· Board and keying loans in the core system

· Review reports on input and verifying information was keyed correctly

· Communicate with participation banks and outside investors

· Communicate with title companies

· Support participation transactions and investor reporting as needed

· Virtually print and or scan closed loan packages, documents, and correspondence to individual client files

· Process loan payments and advances

· Input and process detailed SBA loans through electronic loan processing system

3. Process Analysis – 20%

· Maintain sufficient knowledge of bank systems

· Maintain sufficient knowledge of regulations that impact the Commercial Loan Processing team

· Research root cause of issues identified within LAS, LCM, FMS, and other external resources

· Document procedures as appropriate

· Review current operations to promote improvement and optimization of business processes

· Communicate process changes to impacted individuals

4. Maintain Commercial Loan Operation Software – 10%

· Direct workflow and procedures of the processing team with Laser Pro

· Develop and test updates through Laser Pro defaults to adhere to compliance guidelines

· Work with Laser Pro, outside vendors, loan officers, underwriters, and processors to determine best practices

5. Loan Administration Team Support – 10%

· Assist Internal and External Customers to Service and Exceed Expectations

· Review Vendor Invoices

· Monitor/Review Daily and Monthly LAS Reports in Director

· Complete assigned department self-assessments

· Prepare and respond to audit requests

· Balance various monthly accounts

· Direct workflow and procedures of the processing team with Laser Pro

· Develop and test updates through Laser Pro defaults to adhere to compliance guidelines

· Work with Laser Pro, outside vendors, loan officers, underwriters, and processors to determine best practices

· Work to enhance team productivity through system default suggestions, business analytic reports, specification changes, internal and external training, LAS testing, Foxtrot, and additional resources

Competencies Required:

1. Leadership: the ability to effectively lead others in achieving stated duties and assignments.

• Set a positive example in leading staff

• Lead staff toward achieving department and company goals

• Coach, guide, and inspire team members

• Motivate team members through challenging times and guide individuals through their career progressions

• Demonstrate sensitivity

• Promote working together

• Provides support

• Respectful of others

2. Analytical Skills: the ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process.

• Use logical reasoning to connect actions to outcomes

• Ability to forecast events based on current situations

• Able to generate alternative solutions to problems

3. Initiative: the ability to perform job responsibilities independently and responsibly.

• Proactively complete tasks

• Solve problems

• Improve processes

• Enhance products

• Uses time and resources well

• Meets established deadlines

4. Attention To Detail: the level at which tasks are performed carefully, accurately, and in accordance with specific instructions.

• Consistency of work quality

• Compliance with standards, requirements, and expectations

• Tracking of numerical data and detailed organizational information

• Careful application of grammar, spelling, and punctuation rules

5. Customer Relations: the degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.

• Abide and coach to established quality customer service levels

• Attentive to internal and external customer needs