Los Angeles - Training Lead in Los Angeles, California at Alto

About Alto

Alto is building the mobility and fleet management platform of the future. Since 2019, Alto has been redefining the rideshare experience for drivers and passengers alike. Unlike traditional gig-based platforms, Alto drivers are W-2 employees and drive a company-owned fleet of luxury EVs, which unlocks a level of safety, consistency, and hospitality that is unmatched in the industry. Using this model, Alto is building the capabilities to support an autonomous future. Alto is currently driving on the Alto app in Dallas and Houston, and in partnership with Uber in Los Angeles and Miami, with ambitions for nationwide expansion. For more information, visit www.ridealto.com

Position Overview

The Training Lead role is a hands-on frontline leader responsible for driving daily operational excellence across an in-market training team, facilitating training sessions, and leading on-site onboarding. This role is ideal for a highly dedicated, action-oriented individual who is ready to take on-the-ground leadership in Los Angeles. Los Angeles is Altos highest-volume training market, consistently hiring hundreds of drivers a month.

You will serve as the primary point of contact on behalf of the training team, manage staffing, respond to operational issues in real time, coaching and developing your training team, and ensuring an elevated candidate experience.

This role is in-person, and is based in Los Angeles, CA

What youll do

Employee Coaching, Support and Development

• Lead and develop a team of 15-17 trainers, driving overall performance, professional development, coaching, and career growth initiatives.
• Oversee all employee relation matters for the in-market training team, serving as the primary point of contact for workplace concerns, policy enforcement, and conflict resolution.

Trainer Scheduling, Onboarding and Shift Coverage

• Manage the end-to-end employee lifecycle for the in-market trainers, including hiring, onboarding, and offboarding.
• Foster team culture to enhance employee engagement, and improve overall retention.

• Manage trainer scheduling and shift assignments to balance operational needs within budgetary guidelines.
• Balance coverage planning for peak volume spikes, callouts, and holiday schedules.
• Serve as the primary point of contact to resolving all day-to-day scheduling escalations and operational issues.

Training Facility Operations and On-The-Ground Execution

• Elevate the candidate and trainer experience across all on-the-ground operational processes in the training facility.
• Oversee the day-to-day operation of Driving Assessments, including site setup, staffing allocation, candidate flow, and issue resolution.
• Implement and maintain all training content, tools, and process changes across in-market operations.
• Apply the Driving Assessment rubric with high consistency, having sound judgment calls on evaluation decisions and optimizing route selection for LA driving conditions.
• Identify and escalate market-specific operational issues, recurring patterns, and process improvement opportunities to the Training Manager.

Qualifications

• High School Diploma or equivalent required
• Prior people management experience with direct reports, having carried responsibility for performance conversations, employee relations, and team development before
• Experience managing a team of ten or more, or clear evidence of leadership to step up into direct people management
• Comfortable managing a high-volume, time-sensitive operation where daily execution is visible and consequential
• Strong scheduling and resource-allocation judgment, including working within a fixed budget
• Ability to hold a standard, executing consistently while advocating for change through the right channel
• Clear communication across trainers, candidates, HR, and leadership
• Comfort with data and reporting, using metrics to spot and report trends

Preferred

• Associates or Bachelors degree preferred
• Experience in driver training, transportation, logistics, or a comparable operational hiring environment
• Familiarity with applicant tracking and assessment platforms (e.g., Fountain, Harver)
• Bilingual English/Spanish
• Experience building or improving process in a team that has grown quickly

The above statements describe what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Alto is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.