CSR-Order Fulfillment Coordinator in Cedar Lake, Indiana at The Gund Company Inc

Shift: First (8:00am-4:30pm, Monday-Friday)

Pay: $25-32 hourly

Hiring Bonus: $1,000 at 30 days of employment

Plant/Work Location: 10501-3 W. 133rd Avenue, Cedar Lake, IN 46303

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. We pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an Order Fulfillment Coordinator to join our team.

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Order Fulfillment Coordinator Job Summary

As an Order Fulfillment Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Order Fulfillment Coordinator Key Responsibilities

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
• Manage customer inventory requirements through use of Purchase Requisition Process

• Requires high school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.· College degree in business or equivalent experience with formal training, preferred.
• Flexibility to work overtime and adjust to emergency production needs.

Preferred:

• Previous experience in a manufacturing environment.
• Familiarity with reading and interpreting technical drawings.
• Proficiency with Windows based software including Microsoft Office Applications.

Work Environment

• This role is primarily performed in an office-based setting.
• Occasional work on the manufacturing floor may be required, with proper PPE provided and required.
• The position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing.

Benefits

• Paid Time Off (PTO) and Paid Holidays.
• Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
• 401(k) plan with a 50% employer match.
• Profit Sharing.
• Ongoing training and development programs.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the Order Fulfillment Coordinator position.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.