Patient Concierge in Wakefield, Rhode Island at South County Hospital

South County Health is an independent, non-profit healthcare system offering a comprehensive range of advanced inpatient, outpatient and home health services. Accredited by The Joint Commission (TJC), SCH is made up of South County Hospital, South County Home Health, and South County Medical Group. South County Health has received numerous distinctions for patient care and safety over the years, which have included a 5-star rating on HCAHPS scores, a 5-star rating by CMS for overall hospital quality, and A’s for hospital quality and patient safety by The Leapfrog Group. Having celebrated over 100 years of service to southern Rhode Island, South County Health offers an exceptional opportunity to provide our patients with the best care possible while enjoying a healthy work-life balance. We offer competitive salaries and an attractive benefits package which includes, health, dental, vision, tuition reimbursement, 403b, PTO, and a broad range of career development benefits and opportunities.

Job Summary:

As a first point of contact, represents South County Health in a calm, caring and professional demeanor, welcoming patients and visitors at the Patient Information Desk. Assists patients and visitors by providing information and directions or obtaining or providing transport services in accordance with Hospital policies. Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in Holiday Rotation Coverage.

Minimum Qualifications:

High School Graduate or equivalent, some college preferred; basic computer skills required.

Success Factors: Strong commitment to the delivery of customer-focused quality care; ability to communicate effectively using interpersonal and organizational skills; ability to organize, prioritize, and accomplish projects and tasks.

Pay range: $17.21-$21.08