Warranty Administrator in Powhatan, Virginia at MOC Products Group LLC

MOC Products Group — “Driving Solutions With You in Mind”

About MOC Products Group

For more than 50 years, MOC Products Group has manufactured and supplied automotive chemicals, reconditioning products, service-drive maintenance solutions, shop supplies, and specialized equipment for the automotive industry. What began as a single facility has grown into a national organization, supporting thousands of dealerships, service centers, and automotive professionals across the country through a nationwide network of regional teams and distribution partners. We combine in-house manufacturing, R&D, training, and technology to help our customers run more efficient, more profitable service departments — and we're just as invested in the growth of our own team members as we are in our customers' success.

Position Summary

The Warranty Claims Specialist is the front line of MOC's warranty program, owning claims from submission through resolution while acting as a trusted point of contact for dealership partners nationwide. This role blends analytical claims review with hands-on customer service — verifying documentation, communicating outcomes, and identifying opportunities to strengthen the relationship with every call. It's a great fit for someone who's detail-oriented, comfortable on the phone, and energized by solving problems for customers.

This position is full-time and includes benefits:

• Medical
• Dental
• Vision
• PTO

Responsibilities

• Manage and oversee the warranty process for our products
• Analyze warranty claims and determine appropriate actions
• Communicate with dealerships regarding warranty claims and provide resolution
• Maintain accurate records of warranty claims and related documentation
• Collaborate with other departments to ensure timely resolution of warranty issues
• Provide excellent customer service and phone etiquette when interacting with customers
• Conduct outbound calling to follow up on warranty claims and upsell additional products or services
• Perform data entry tasks to update customer information and warranty claim details

Requirements

• Strong communication skills, both written and verbal
• Previous experience in a customer service or sales role is preferred
• Excellent problem-solving skills and ability to analyze data
• Detail-oriented with strong organizational skills
• Proficient in data entry and computer skills such as Excel, Adobe, and DMS (Dealer Management Software) is a plus
• Ability to work independently and as part of a team

Why MOC Products Group

• A national company built on a family business foundation — we still operate like people who know your name
• Established leader in the automotive service industry, with over 50 years in business and a nationwide footprint
• A culture built around customer focus, continuous improvement, collaboration, and clear communication
• Real investment in employee growth alongside customer success

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Equal Employment Opportunity Statement

MOC Products Group, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.