FWS Residence Life/ Night Desk Worker in Frankfort, Kentucky at Kentucky State University

Job Title: Federal Work-Study Student – Overnight Residence Hall Desk Assistant

Number of Positions: Multiple

Department: Housing & Residence Life

Job Location: Kentucky State University Residence Halls

Supervisor/Timekeeper: Residence Life Professional Staff / Designee

Supervisor Contact: To be provided by Housing & Residence Life

Hours per Week (Max 20): Up to 20 hours per week; overnight shifts based on departmental scheduling needs

Duties and Responsibilities:

• Provide overnight desk coverage and customer service for residents in an assigned residence hall.

• Assist residents with routine questions regarding residence hall operations, services, and procedures.

• Monitor the residence hall front desk, telephone, approved communication systems, and other assigned desk functions.

• Maintain accurate desk logs, lockout records, visitor/guest documentation, and other required records.

• Receive and document routine resident concerns and promptly refer matters requiring professional staff intervention.

• Support after-hours communication by contacting the appropriate Residence Life on-call staff member when necessary.

• Assist with approved guest and visitor procedures in accordance with University and Residence Life policies.

• Report safety concerns, facility concerns, suspicious activity, disturbances, and policy violations to the appropriate University personnel.

• Maintain confidentiality of student information and residence hall matters.

• Maintain a professional, welcoming, and service-oriented presence at the residence hall desk.

• Complete assigned administrative tasks, filing, data entry, and other clerical duties supporting Residence Life operations.

• Perform other related duties as assigned by the supervisor.

• This is a student employment position. The student employee does not replace professional Residence Life, Facilities, University Police, or other University personnel. Matters outside the scope of the position must be referred to the appropriate University staff member.

Qualification and Requirements:

• Must be currently enrolled as a student at Kentucky State University and eligible for Federal Work-Study.

• Must be able to work assigned overnight hours and maintain reliable attendance and punctuality.

• Strong communication, customer service, and interpersonal skills.

• Ability to remain professional, alert, and dependable during overnight shifts.

• Ability to maintain confidentiality and exercise appropriate judgment with student information.

• Basic computer, email, and data-entry skills.

• Ability to follow University policies, departmental procedures, and supervisory direction.

• Ability to work independently while recognizing when a matter must be escalated to professional staff.

• Must not represent the position as University Police, security, emergency medical personnel, or professional Residence Life staff.

• Ability to perform essential duties with or without reasonable accommodation.

KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.