Operations Manager, Maintenance Service in Chesapeake, Virginia at Renova One

COMPANY OVERVIEW: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value.

JOB SUMMARY: The Operations Manager, Maintenance Services is responsible for overseeing daily maintenance service operations, ensuring quality work is done for clients. This role involves fielding requests from clients, scoping the work, bidding work with the aid of subcontractors, and overseeing the work and seeing to client satisfaction. The Operations Manager works closely with leadership, any field technicians, and external subcontractors and vendors to drive service quality and uphold company standards.

RESPONSIBILITIES & DUTIES:

• Oversee maintenance service operations, ensuring efficiency and adherence to company standards
• Field incoming service requests for clients. Return calls with 1-2 hours, provide bids within 24-48 hours and follow up with clients to close the sale.
• Schedule and manage subcontractor crews to complete the work with quality execution and excellence to the client.
• Ensure maintenance work orders and service calls are completed on time, within budget, and meet quality expectations
• Solicit clients for new work, with the aid and collaboration of the sales team
• Collaborate with leadership and sales teams to develop and execute operational strategies for the maintenance service line
• Maintain strong relationships with vendors, property clients, and key stakeholders
• Track key performance indicators (KPIs) — including response times, close rates on bids, and customer satisfaction — and provide reports to leadership
• Ensure compliance with safety regulations, company policies, and industry standards
• Identify areas for process improvement and implement best practices to enhance efficiency across the maintenance service function

QUALIFICATIONS:

• At least 5 years of operations management experience, ideally in maintenance services, property services, or construction
• Experience with general maintenance trades (HVAC, plumbing, electrical, appliance repair, or general handyman services) strongly preferred
• Multi-family housing industry experience is preferred
• Proven leadership and team management skills with a focus on mentorship and professional development
• Strong organizational, problem-solving, and decision-making abilities
• Proficiency in operations management software, Microsoft Office Suite, and industry-specific tools
• Knowledge of industry regulations, safety standards, and best practices in construction, flooring, and restoration
• Ability to work independently, manage multiple projects, and adapt to changing priorities

OTHER:

• All offers of employment are contingent upon a background check
• Valid Driver's License is required
• Your information will be kept confidential according to EEO guidelines

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