HR Manager in Cumberland, Maryland at MANTICORP LLC

POSITION TITLE: Human Resource Manager

REPORTS TO: Chief Administrative Officer

FLSA STATUS: Exempt (full-time)

DEPARTMENT: Administration

LOCATION: Grow West MD (975 Kelly RD & 213South Walnut Place)

POSITION SUMMARY:

The Human Resources Manager is responsible for overseeing and managing the day-to-day human resources functions of Grow West MD. This position serves as a key resource to employees and management and is responsible for supporting compliance with applicable federal, state, and local employment laws, regulations, company policies, and workplace requirements.

The Human Resources Manager partners with the Chief Administrative Officer, Compliance Officer, department managers, and employees to develop and implement effective HR practices and programs. This position oversees recruiting, employee onboarding, employee relations, payroll administration, benefits and retirement plan administration, employee records, workers' compensation and unemployment claims, MCA and MSP badging, HR systems, and other human resources functions.

The Human Resources Manager is expected to exercise sound judgment, maintain strict confidentiality, communicate effectively, and demonstrate a high degree of professionalism, organization, accuracy, and discretion when handling employee and company matters.

WORK SCHEDULE:

This is a full-time exempt key position and may require shift flexibility to include weekend and evenings depending on events and projects.

RESPONSIBILITIES WILL INCLUDE:

• Manage and oversee the day-to-day human resources functions of Grow West MD.
• Serve as a primary HR resource for employees, supervisors, managers, and leadership.
• Support compliance with applicable federal, state, and local employment laws and regulations.
• Maintain a working knowledge of Maryland and applicable federal employment laws and regulations.
• Demonstrate an understanding of state and federal regulations as they pertain to the business.
• Partner with the Compliance Officer to support compliance with OSHA requirements and applicable workplace safety standards.
• Assist management in the development, implementation, and consistent application of HR policies, procedures, and practices.
• Maintain confidential employee and company information in accordance with company policies and applicable requirements.
• Identify opportunities to improve HR processes, employee engagement, workplace efficiency, and organizational effectiveness.

RECRUITING & STAFFING

• Partner with the Chief Administrative Officer and department managers to develop and implement effective recruiting and staffing strategies.
• Coordinate the recruitment process, including job postings, candidate communications, interviews, background requirements, selection, and pre-employment activities.
• Work with hiring managers to identify staffing needs and ensure positions are filled in a timely and effective manner.
• Support consistent and professional candidate experiences throughout the recruitment process.
• Ensure required employment documentation is completed accurately and timely.

NEW-HIRE ONBOARDING & TRAINING

• Manage the new-hire onboarding process from offer acceptance through completion of required onboarding activities.
• Work closely with hiring managers to coordinate new-hire orientation, training, required documentation, and certifications.
• Ensure new employees receive professional, organized, and positive onboarding experience.
• Coordination required HR, compliance, safety, and company policy training as applicable.
• Ensure new-hire records are complete and maintained appropriately.
• Follow up with managers and new employees to support successful integration into the organization.

EMPLOYEE RELATIONS & PERFORMANCE MANAGEMENT

• Serve as a resource to employees and management regarding workplace policies, procedures, performance, and employee relations matters.
• Handle employee relations matter professionally, consistently, and confidentially.
• Partner with the Chief Administrative Officer and appropriate managers regarding employee coaching, corrective action, disciplinary matters, and performance concerns.
• Assist management by addressing workplace conflicts and employee concerns.
• Support the consistent and fair application of company policies and procedures.
• Maintain appropriate documentation related to employee relations and performance matters.
• Escalate significant or sensitive employee relations matters to the Chief Administrative Officer as appropriate.
• Promote a positive, respectful, and productive workplace environment.

PAYROLL ADMINISTRATION

• Manage and oversee the company’s payroll administration process, ensuring employees are paid accurately and timely.
• Review payroll information, including employee hours, timekeeping records, pay rates, deductions, bonuses, and other payroll-related adjustments.
• Coordinate with managers to ensure employee time and attendance records are accurate and submitted within established payroll deadlines.
• Maintain accurate payroll and employee compensation records within the company’s HR and payroll systems.
• Coordinate new-hire payroll setup and employee changes, including compensation changes, promotions, transfers, and terminations.
• Ensure payroll-related changes are properly documented and communicated to the appropriate payroll provider or internal personnel.
• Respond to employee questions regarding payroll, pay statements, deductions, timekeeping, and other payroll-related matters.
• Research and resolve payroll discrepancies in a timely and confidential manner.
• Coordinate with the Chief Administrative Officer, payroll provider, and other appropriate parties regarding payroll-related matters.
• Assist with payroll-related audits, reporting, reconciliations, and compliance requirements as needed.
• Maintain the confidentiality and security of employee compensation and payroll information.

AUDIT & ACCOUNTING SUPPORT

BENEFITS & RETIREMENT PLAN ADMINISTRATION

• Manage and maintain the company’s employee benefit and retirement plan administration processes.
• Manage and maintain the company’s retirement plan, including employee enrollment, changes, required documentation, and coordination with plan providers.
• Serve as a primary point of contact for employees regarding general benefits and retirement plan questions.
• Coordinate employee benefit enrollment and status changes associated with new hires, qualifying events, transfers, and terminations.
• Maintain accurate and confidential benefits and retirement plan records.
• Coordinate with benefit and retirement plan providers to address employee questions, changes, discrepancies, and administrative matters.
• Assist with required benefits and retirement plan reporting, audits, and compliance activities.
• Maintain current plan documentation and employee communications.
• Ensure benefits and retirement plan information is communicated accurately and timely to employees.

MCA BADGING & ACCESS MANAGEMENT

• Manage and oversee the MCA badging process for all new hires and existing employees.
• Coordinate the initial MCA badging process for new employees as part of the onboarding process.
• Ensure required documentation, approvals, and badging requirements are completed accurately and timely.
• Manage employee badge renewals, replacements, updates, and status changes as required.
• Maintain accurate and confidential records related to employee MCA badges and access requirements.
• Coordinate with management and appropriate personnel regarding employee access, badge activation, suspension, or deactivation based on employment status and company requirements.
• Ensure badging procedures are followed consistently and in accordance with applicable company policies and MCA requirements.
• Monitor outstanding badging requirements and communicate necessary actions to employees and managers.
• Coordinate with the Chief Administrative Officer regarding escalated or sensitive badging and access matters.
• Ensure employee badges and related access credentials are collected or deactivated promptly upon separation or when otherwise required.

SECURITY STAFF BADGING & TRAINING

• Manage and oversee the MSP badging process for all new security staff, ensuring that required documentation, applications, and approvals are completed accurately and timely.
• Coordinate required security staff training at Allegany College in collaboration with the Chief of Security and each new security employee.
• Work with the Chief of Security and new security staff to schedule required training and ensure all applicable training requirements are completed as part of the onboarding process.
• Maintain accurate records of MSP badging and required security training for all applicable employees.
• Monitor outstanding badging and training requirements and communicate necessary actions to the employee, Chief of Security, and appropriate management personnel.
• Coordinate badge renewals, replacements, updates, and other required badging activities for security staff.
• Ensure required badging and training documentation is maintained in accordance with company policies and applicable requirements.

WORKERS' COMPENSATION & UNEMPLOYMENT

• Manage workers’ compensation claims and coordinate related documentation, communications, and follow-up.
• Manage unemployment claims and responses.
• Coordinate with employees, managers, insurance representatives, and applicable agencies as necessary.
• Maintain accurate records related to workers’ compensation and unemployment matters.
• Communicate significant or sensitive claims matters to the Chief Administrative Officer as appropriately.

HR SYSTEMS & RECORDS MANAGEMENT

• Maintain accurate and confidential employee personnel records.
• Maintain employee information within the company’s HRIS and other applicable systems.
• Utilize and administer online HR systems such as ADP.
• Ensure employee records, employment documentation, and HR information are accurate and up to date.
• Maintain appropriate documentation related to hiring, onboarding, employee changes, performance, disciplinary actions, compensation, benefits, and termination.
• Prepare HR reports, spreadsheets, correspondence, and other documentation as needed.
• Ensure employee information is handled in accordance with company confidentiality and recordkeeping requirements.

TRAINING & COMPLIANCE ADMINISTRATION

• Coordinate and administer annual OSHA, Human Resources, and other required compliance training through Zywave.
• Monitor employee training completion and follow up with employees and managers regarding outstanding or overdue training requirements.
• Maintain accurate training records and documentation for compliance and audit purposes.
• Work with management and the Compliance Officer to identify and assign required training based on employee roles, regulatory requirements, and company policies.
• Assist with preparing training completion reports and documentation as needed for internal and external audits.

I-9 EMPLOYMENT ELIGIBILITY VERIFICATION

• Provide employees with the required Form I-9 and instructions and communicate applicable requirements for completing the employment eligibility verification process.
• Review completed Form I-9 documentation for completeness and accuracy and follow up promptly on missing, incomplete, or incorrect information.
• Complete the employer’s required Form I-9 verification responsibilities in accordance with applicable federal requirements.
• Ensure appropriate documentation is reviewed and recorded in accordance with Form I-9 requirements and applicable federal guidelines.
• Maintain Form I-9 records separately and securely from general personnel files, with access limited to authorized individuals.
• Monitor Form I-9 records and retention requirements and ensure records are retained and disposed of in accordance with applicable federal requirements.
• Track and manage required Form I-9 reverifications and employment authorization documentation when applicable.
• Coordinate responses to Form I-9-related audits, inspections, or requests for documentation from authorized government agencies.
• Maintain confidentiality and security of employee identity and employment authorization information.
• Stay current on changes to Form I-9 requirements, employment eligibility verification procedures, and applicable federal guidance.
• Coordinate with the Chief Administrative and Compliance Officer regarding significant or sensitive I-9 compliance matters.
• Ensure I-9 procedures are administered consistently and in accordance with applicable federal requirements and company policies.

MANAGEMENT SUPPORT & HR PROJECTS

• Partner with the Chief Administrative Officer and management team on HR initiatives, policies, procedures, and organizational needs.
• Assist management with ongoing projects while effectively balancing short- and long-term priorities and deadlines.
• Provide HR guidance and support to managers on employee-related matters.
• Identify opportunities to improve organizational processes and employee experiences.
• Assist with the implementation of new HR programs, policies, systems, and procedures.
• Stay current on applicable employment practices and regulatory requirements.

Other Duties

• Perform other duties and responsibilities as assigned.
• Complete and assign all required OSHA and HR training courses in a timely manner.

Additional Notes:

Grow West reserves the right to modify, add, or remove duties at its discretion to meet evolving business and regulatory needs.

ANALYTICAL SKILLS: Ability to collect, organize, and analyze information; synthesize complex or diverse information; identify trends and issues; and maintain effective workflows and procedures.

PROBLEM SOLVING & JUDGMENT: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, evaluates alternatives, and exercises sound judgment when addressing employee and organizational matters.

LEADERSHIP: Demonstrates professionalism, confidence, accountability, and integrity. Builds trust and respect with employees, managers, and leadership and promotes a positive and productive workplace.

EMPLOYEE RELATIONS & INTERPERSONAL SKILLS: Communicates effectively and professionally with employees at all levels. Demonstrates strong conflict-resolution skills, maintains confidentiality, listens actively, remains open to differing perspectives, and approaches sensitive matters with professionalism and discretion.

COMMUNICATION: Ability to communicate clearly and effectively, both verbally and in writing, with employees, managers, leadership, and external parties.

ORGANIZATION & TIME MANAGEMENT: Demonstrates exceptional organizational skills, attention to detail, and ability to prioritize multiple responsibilities and deadlines while maintaining accuracy.

SAFETY & SECURITY: Observes and follows all applicable safety, security, compliance, and workplace protocols.

TEAMWORK: Contributes to a positive and productive team environment, supports organizational goals, and works collaboratively with employees and management.

TECHNICAL SKILLS: Demonstrates proficiency with HR systems and technology; quickly learns new platforms and processes; maintains current knowledge of HR practices; and actively pursues professional development opportunities.

FLEXIBILITY: Ability to adapt to changing work environments, protocols, priorities, and organizational needs.

INITIATIVE: Takes initiative, identifies opportunities for improvement, seeks additional responsibility, and proactively offers assistance when needed.

DEPENDABILITY & ACCOUNTABILITY: Follows through on commitments, responds appropriately to management direction, takes responsibility for actions, and consistently demonstrates reliability and professionalism.

LANGUAGE SKILLS: Ability to read, comprehend, and communicate detailed instructions, policies, procedures, and other employment-related information.

JOB QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field preferred.
• Equivalent combination of education and professional Human Resources experience may be considered.
• Minimum of 5 years of progressive Human Resources experience preferred, with experience in employee relations, recruiting, onboarding, compliance, and HR administration.
• Prior experience in an HR leadership or management role preferred.
• Working knowledge of Maryland and applicable federal employment laws and regulations.
• Experience with HRIS platforms such as ADP preferred.
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel.
• Strong understanding of employee relations, performance management, recruiting, onboarding, and HR administration.
• Exceptional attention to detail and accuracy.
• Strong organizational, prioritization, and time-management skills.
• Ability to learn and effectively utilize new technology and online platforms.
• Ability to work independently while also collaborating effectively with employees, managers, and leadership.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive employee matters.
• Demonstrated ability to self-motivate, identify opportunities for improvement, and implement effective solutions.
• Ability to exercise initiative and independent judgment appropriately.
• Must understand and comply with the rules, regulations, policies, and procedures of Grow West MD.

PHYSICAL DEMANDS:

The physical demands described here must be met by an employee to successfully perform the essential functions of the job. Employees must be able to wear required personal protective equipment (PPE) for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job employee is regularly required to stand or sit for an eight to ten-hour shift. The employee is regularly required to use hands and fingers; reach with hands and arms; stoop; knee, crouch, or crawl; talk, hear, taste and smell. The employee must regularly lift and/or move up to 15 pounds, frequently lift and or move 25 pounds and occasionally lift and/or move 60 pounds. Specific vision abilities required by this job include both close vision and distant vision. Exposure to weather and non-weather-related temperatures, humidity and hot, indoor and outdoor conditions. Contact with cannabis, water, and other liquids. Work may be performed in a closed or locked facility providing safety and security for workers and products in accordance with state laws and regulations.

As part of your work at Grow West MD, you may be exposed to environmental conditions inherent to cannabis operations, including, but not limited to, odors and volatile compounds, pollen, plant particles, and other allergens. Employees are expected to follow all safety procedures, use personal protective equipment (PPE) as required and needed, report any symptoms or concerns to the manager.

EQUAL OPPORTUNITY:

Grow West MD is an Equal Opportunity Employer. We comply with all local, state, and federal laws prohibiting employment discrimination based on protected class status, including race, color, sex, age, religion, national origin, marital or familial status, military or veteran status, sexual orientation, gender identity, disability, genetic information, and all other categories protected by law.

Note: As required by Maryland law, all Grow West MD employees must be at least 21 years of age and free from any disqualifying felony convictions.

I have reviewed and understand the job duties and responsibilities, as outlined in this job description.