Night Auditor / Overnight Front Desk Agent in West Yellowstone, Montana at Vista Host Inc.

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

Starlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete down-to-studs renovation, the property now features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and character of the Yellowstone region.

As part of Hilton's Tapestry Collection, Starlite Yellowstone offers guests a distinctive sense of place inspired by the surrounding landscape and brought to life through authentic Montana hospitality. Our team is committed to delivering memorable experiences that inspire every guest's heartfelt desire to return.

Managed by Vista Host Management & Development Company, Starlite Yellowstone is proud to be part of a growing portfolio of hotels dedicated to operational excellence, strong team culture, and exceptional guest service.

Distinctly Yellowstone. Authentically Montana.

The Night Auditor is responsible for overseeing overnight front desk operations, providing exceptional guest service, and ensuring the accuracy and integrity of daily financial transactions. This position performs daily revenue reconciliation, verifies payment activity, completes required financial reporting, and executes the hotel's night audit procedures.

Serving as the primary overnight representative of hotel management, the Night Auditor independently addresses guest needs, monitors property security, and ensures a smooth transition between business days. Success in this role requires strong attention to detail, sound judgment, financial accountability, and a commitment to Hilton brand standards.

The Night Auditor role is ideal for someone who:

• Enjoys working independently and demonstrates sound judgment during overnight operations

• Has exceptional attention to detail and takes ownership of financial accuracy

• Is comfortable reviewing transactions, identifying discrepancies, and resolving accounting issues

• Delivers professional, attentive guest service while managing competing priorities

• Demonstrates reliability, integrity, and accountability when working with limited supervision

• Remains calm and solution-oriented when handling guest concerns or unexpected situations

• Communicates clearly and ensures accurate reporting and shift transitions

• Competitive hourly pay with opportunities for advancement

• Employee housing may be available for eligible team members

• Employee travel discounts at Hilton and Vista Host properties

• Vacation / Sick / Bereavement / Holiday Pay

• Health, Vision, and Dental Insurance

• Life and Short-Term Disability Insurance

• 401(k) Retirement Plan

• Complimentary Employee Assistance Program (personal and professional support)

• Opportunities for career growth within Vista Host's expanding portfolio

• Perform daily night audit procedures, ensuring accurate reconciliation of hotel revenue, payments, adjustments, and financial transactions

• Review and verify guest folios, room charges, taxes, allowances, corrections, and miscellaneous postings for accuracy

• Reconcile credit card transactions, cash payments, deposits, and other payment activity in accordance with established financial controls

• Investigate and document discrepancies, ensuring timely correction or escalation to management

• Complete the daily business date rollover and verify successful processing within the property management system

• Prepare accurate daily financial reports, audit documentation, and required management reporting

• Ensure proper documentation and authorization of refunds, adjustments, complimentary services, and guest compensation

• Maintain accurate guest account balances and follow established procedures for outstanding balances and payment collection

• Provide exceptional overnight guest service, including check-ins, check-outs, reservations, and guest requests

• Serve as the overnight Manager on Duty within established authority, addressing guest concerns and escalating significant incidents appropriately

• Monitor hotel security, guest safety, and unusual activity while following established emergency response procedures

• Respond appropriately to fire alarms, medical emergencies, disturbances, and other overnight incidents

• Coordinate with emergency responders and hotel leadership when necessary

• Maintain clear and accurate overnight shift reports documenting guest concerns, financial discrepancies, maintenance issues, and operational incidents

• Communicate important overnight developments to incoming front desk staff and hotel leadership

• Coordinate with Housekeeping, Engineering, and other departments to address guest needs and operational concerns

• Maintain cleanliness, organization, and professional presentation of the front desk, lobby, and designated guest areas

• Ensure compliance with Hilton brand standards, company policies, financial procedures, and applicable safety requirements

• Perform additional duties as assigned by management

• Must be able to communicate effectively in English, both verbally and in writing

• Previous hotel front desk, night audit, accounting, or cash-handling experience preferred

• Strong mathematical skills and attention to financial detail

• Ability to accurately reconcile transactions, identify discrepancies, and maintain financial records

• Proficiency with computers and the ability to learn hotel property management and reporting systems

• Experience with Hilton systems, including PEP and Hilton Honors, preferred but not required

• Ability to work independently, exercise sound judgment, and resolve problems with limited supervision

• Strong organizational, communication, and guest service skills

• Ability to stand and walk for extended periods throughout the shift

• Ability to lift up to 20 pounds occasionally, with or without reasonable accommodation

• Availability to work overnight shifts, including weekends and holidays

At Starlite Yellowstone and across the Vista Host portfolio, we believe hospitality begins with how we treat one another. Our team is committed to supporting each other, serving our guests with care and professionalism, and creating an environment where every person's experience inspires their heartfelt desire to return.

Vista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.