Senior Project Manager in Boston, Massachusetts at NWN

Senior Project Manager

US-MA-Boston

Job ID: 2026-7439
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
Remote - United States

Responsibilities

The Senior Project Manager is responsible for managing and implementing NWN business solutions, with a focus on public safety technology, including Motorola VESTA systems supporting Public Safety Answering Points (PSAPs) and 911 emergency communications centers. This role ensures deliverables meet customer requirements, quality standards, and established processes, within scope and on time.

• Manage a project portfolio of 10–15 projects, including large-scale and/or complex projects across multiple service offerings, while maintaining 80% billable utilization.
• Manage public safety projects, including Motorola VESTA implementations, with an understanding of the critical nature of 911 operations.
• Responsible for driving project and portfolio success: maintaining high customer satisfaction while keeping projects on schedule and within budget.
• Define project scope, objectives, and deliverables. Create detailed project plans, including timelines, milestones, and resource allocation.
• Monitor project budgets, control costs, and ensure projects stay within financial constraints. Ensure proper change control when scope changes merit additional cost coverage.
• Lead project teams, including task assignment, resource management, and fostering collaboration among team members.
• Identify potential project risks, develop mitigation strategies, and handle or escalate issues as they arise.
• Serve as the main point of contact for stakeholders, ensuring clear and effective communication and providing regular project updates.
• Ensure project deliverables meet quality standards and requirements.
• Engage with stakeholders to understand their needs, manage their expectations, and ensure client satisfaction.
• Track project progress, using project management tools to monitor performance and present status reports.
• Maintain comprehensive project documentation, including plans, reports, and records accessible to the organization.
• Manage changes to project scope, timeline, or budget and ensure changes are communicated effectively.
• Understand and articulate all NWN service offerings and capabilities.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Provide mentoring and/or coaching to Project Managers and Project Coordinators.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans