Operations Fraud Supervisor in Moorefield, West Virginia at Burke & Herbert Bank & Trust

Burke & Herbert Bank & Trust

Other Duties

Stays informed of relevant fraud trends, compliance requirements, payment-network rules, and operational changes.Participates in system implementations, rule tuning, testing, procedure changes, and fraud-control enhancements as assigned.Performs other duties as assigned.

Skills/Abilities

Strong supervisory and leadership skills, including employee coaching, performance management, workload coordination, and accountability.Advanced analytical and investigative skills with the ability to evaluate complex activity, connect related indicators, and make timely risk-based decisions.Advanced working knowledge of ACH, wire transfers, Zelle, online banking, and check processing, including relevant operating and network requirements.Ability to apply sound judgment within delegated authority and escalate matters based on customer impact, financial exposure, regulatory risk, and urgency.Strong quality-assurance, internal-control, documentation, organizational, and case-management skills.Ability to interpret data, identify trends, prepare management reporting, and translate findings into practical control or process improvements.Strong written and verbal communication skills, including the ability to explain decisions and requirements to employees, management, and internal stakeholders.Proficiency with core banking and fraud-monitoring systems, including SilverLake, and Microsoft Office applications.

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

High school diploma or equivalent required. Associate’s or bachelor’s degree in business, finance, criminal justice, or a related field preferred.Minimum five years of banking, fraud, deposit operations, payments, or related investigative experience required, including at least three years of direct fraud investigation, fraud operations, or transaction-monitoring experience.Prior supervisory, team-lead, workflow-management, or comparable leadership experience required; direct employee-supervision experience strongly preferred.Demonstrated experience independently resolving complex fraud cases, applying risk-based judgment, performing quality review, and documenting defensible decisions required.Experience with ACH, wire, check, Zelle, online-banking, or deposit-account fraud required. Relevant fraud, payments, or financial-crime certification is preferred.

For Applicants located in Preston, Maryland (MD): The anticipated salary range for this position is $30.00 - $45.00 per hour.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Maryland represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.