Digital Literacy Associate in Cleveland, Ohio at Towards Employment Incorporated

The Digital Assistant provides hands-on technical support to participants during Career Connect workshops, helping individuals build basic computer skills in a supportive, one-on-one environment. This role also supports workshop facilitators with technical needs and assists IT staff with hardware setup and troubleshooting. The ideal candidate is patient, adaptable, and eager to learn new technologies while ensuring a smooth and effective learning experience for all participants.

Essential Job Functions

The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.

1. Provide one-on-one support to participants needing assistance with computer literacy during Career Connect sessions.

2. Assist workshop facilitators with technical setup and in-session support (e.g., presentations, software, connectivity).

3. Support IT staff with hardware needs, including setup, maintenance, and basic troubleshooting.

4. Help resolve common technical issues quickly to minimize disruption during workshops.

5. Ensure all equipment is functioning properly before and during sessions.

• Willingness to help individuals in workshop on a one-to-one basis
• Ability and eagerness to quickly learn new technologies
• Basic troubleshooting skills for common technical issue
• General working knowledge of laptops and common digital devices
• Ability to assist with basic IT support functions
• Strong communication skills, especially when explaining technical concepts to beginners
• Patience and adaptability when working with individuals of varying skill levels