Director of Solution Delivery in RESTON, Virginia at IFS Softeon

Job Summary:
Executive level sponsor who directs activities on behalf of Softeon to ensure the customer meets or exceeds ROI targets and customer satisfaction is high. Provides management direction for project resources planning, utilization and execution across multiple projects at one time. Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.

Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff in the department.
Oversees the daily workflow of the group.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:
Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability. (30%)
Ensure customer receives value and ROI from Softeon (30%)
Provide long term contact and business planning beyond tactical project plan.
Understand customer’s business, goals, and philosophy.
Guide customer executive steering committee in risk management and mitigation
Develops new business opportunities with existing clients during active implementations (20%) o Manage partner and contracting relationships providing a profitable experience for both organizations.
Responsible for professional development, performance evaluation, mentoring, and quality measurement. o Identify and grow leaders within your team. Specifically, mentor team members who desire promotion to achieve higher levels of accountability and responsibility within the organization.
Responsible for establishing and managing work unit budgets including margin targets. (5%)
Plan and coordinate technical resource staffing for project teams (5%)
Performs other duties as required.

Required Skills/Abilities:
Significant knowledge (breadth/depth) of Softeon applications.
Excellent negotiation and conflict management skills.
Excellent critical thinking skills.
History of maturity in “people” skills with a strong ability to communicate in written and verbal form including skill to patiently and fluently express ideas, concepts, and reasoning.
Ability to conduct formal and informal presentations in both small and large-group settings.
Effective management skills with proficiency in planning and organizing complex work including teamwork and task leadership.
Demonstrated success in establishing and managing effective work processes.
Demonstrated ability to balance event-driven and plan-driven priorities.
Able to work effectively both alone and in team/cooperative development efforts.
Ability to identify and develop new business opportunities.

Education and Experience:
Bachelor’s degree in Business Administration, Computer Science or related field required.
Minimum of 7 years’ experience in software solutions and life cycle within the supply chain industry.
Minimum of 7 years knowledge of automated warehouse, distribution, labor or transportation systems.
At least two years of supervisory / management experience required.

Other Requirements:
The position’s office location is hybrid with frequent time spent in Reston, VA headquarters.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Ability to travel up to 50% of the time, annually.