Seasonal Catering Support Admin in Shelton, Connecticut at Subway

Seasonal Catering Support Admin

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The Seasonal Catering Support Administrator takes inbound phone orders for Subway's holiday catering program with TJX brands (TJ Maxx, Marshalls, HomeSense, HomeGoods and Sierra), places them in the ordering system, and recommends the right catering for each customer.

*This is a temporary contract position running from November 10, 2026 through January 8, 2027. Candidates must be available MondayFriday, 8:30 AM5:00 PM, with 4 days onsite in Shelton, CT, and have flexibility to work 9:30 AM6:00 PM as business needs require.

Responsibilities include but are not limited to:

• Answer incoming customer calls, take catering orders, and enter them accurately in the ordering portal the first time.
• Learn the full catering program and offerings, make expert recommendations that grow each order, and follow up as needed.
• Work across phone lines, the ordering portal, email, and internal resources to give customers accurate, complete information using the right tools, processes, and procedures.
• Resolve customer issues quickly, and handle complaints with empathy and a clear solution so franchisees keep the sale and the customer.
• Keep complete documentation of every order and interaction, and update customer information in the database as needed.
• Support other catering and non-traditional projects during down time.

Additional responsibilities that may apply.

Qualifications:

• High school diploma or equivalent
• Minimum Years of Job-Specific Experience:12 years incustomer service, sales, or order-taking; call center, catering, or food service a plus
• Strong verbal and written communication skills; professional on every call and email.
• Customer service skills, including handling complaints with empathy.
• Strong attention to detail and high organization.
• Problem-solving ability and good time management in a high-volume, deadline-driven season.
• Sales-minded; comfortable making recommendations.
• Comfortable navigating multiple systems at once (phone lines, ordering portal, email).

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technologyassisted tools to support our recruitment process. These tools strictly help organize and sort applications based on jobrelated qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Hourly

• Employment Indicator: Temporary