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Sales & Customer Service Coordinator in Watsonville, California at S Martinelli and Company

NewSalary: $21.76 - $25.62/hr
S Martinelli and Company
Watsonville, California, 95076, United States
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Job Description

Company Overview

Since 1868, the Martinelli family has been producing award-winning apple juice. Located in the cool California Central Coast, the fertile Pajaro Valley produces the most flavorful apple varieties in the world. Since winning its first gold medal in 1890, Martinelli’s has received more than fifty gold medals for product excellence. Distribution of Martinelli’s Gold Medal® products now extends to every state in the U.S. and globally.

Job Summary


The Sales & Customer Service Coordinator is primarily responsible for processing all incoming purchase orders, while working professionally and respectfully with all customers, both internal and external.


Essential Job Functions
Provides superior customer service to customers, brokers, and other Company employeesWorks closely with internal sales team and brokers to ensure order accuracyProvides customers and sales staff accurate and timely informationProcess all orders with accuracy that are received via EDI and emailSends order acknowledgements to brokers and customers as requiredTransmits orders to all outside storage facilities and distribution centersBack up for the appointment desk as well as working closely with the appointment desk personnel during the holidays to ensure appointment desk e-mail box is responded to timelyWorks closely with team members to be completely cross trained on all EDI functions as well as export orders and documentationUnderstands and applies processes and systems that the company utilizes in order processingAssists sales team on special projects to accommodate customer needsAssists customers with concerns and offers practical solutionsFoster a positive and pleasant working relationship with customers and all Company employeesAssist with completion of export documents as neededCoordinates with Senior Manager, Commercialization, and processes Hard Cider orderPerforms other duties or responsibilities as assigned by Management
Job Qualifications
1+ years of Sales Customer Service experience, preferred but not required in a consumer-packaged goods industryAbility to handle a variety of customer situations with professional enthusiasm and tact with the willingness to work with all levels of employees and management both internally and externally
  • Anticipates needs of internal and external customers and responds to customer’s needs and questions in a proactive receptive manner
    • Education and/or Certification Requirements
    Bachelor’s degree or combination of education, experience and training, which would indicate possession of the required knowledge, skills and competencies to perform the essential job functionsStrong working knowledge of the Internet and PCs with Microsoft Office skills – Outlook, Word, PowerPoint, Excel and SAP
    Preferred Skills (Not Required)
    Knowledge of EDIBilingual in English/SpanishKnowledge of international/export order processesPrevious related experience in Customer Service and/or Order Processing preferred
    Company Standard Knowledge, Skills and Abilities
    Ability to communicate effectively, both orally and in writingAbility to establish and maintain effective and cooperative working relationships with Company staff and others contacted in the course of workAbility to assume responsibility and exercise good judgment in making decisions within the scope of authority of the positionAbility to readily adapt to changing priorities and take direction from more than one staff memberAbility to think and work effectively under pressure and accurately complete tasks within established timesAbility to work in a fast-paced environment, to prioritize tasks, meet multiple deadlines and ensure. that work is accomplished in the time frames requiredAbility to be highly organized and provide careful attention to detail and accuracyAbility to exercise individual initiative and discretion in confidential matters and to respect. confidential matters
    Physical Demands and Working Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Ability to pass a background check, and drug screenWork is performed in a standard office environment
    All Employees Are Expected To
    Comply with all Company safety requirementsAdhere to all Company policies and procedures
    Benefits

    Upon meeting eligibility requirements, the Company offers the following: health insurance coverage, LTD, 401(k) profit share contributions, paid sick leave, paid vacation leave, and eight (8) paid holidays per year. Eligible employees may also make 401(k) elective deferral contributions and may elect a co-pay plan for health insurance coverage for eligible dependents.

    Disclaimer

    This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and other duties as assigned.


    Equal Employment Opportunity Statement

    S. Martinelli & Company is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

    Pay range $21.76/hr. to $25.62/hr.

    Job Location

    Watsonville, California, 95076, United States

    Frequently asked questions about this position

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