Customer Service Team Lead in Green Bay, Wisconsin at Schneider

Location: Green Bay, WI, USA

Shift: 1st Shift

Work model: On-Site

Schedule: FULLTIME; Rotating schedule - 3 days on with 3 days off followed by 4 days on with 4 days off, Shift 5:00 a.m. - 5:00 p.m.

Job overview:

Schneider is seeking a Customer Service Team Lead in Green Bay to be responsible for handling all customer-facing processes, systems and equipment used for daily operations. The Customer Service Team Lead will also resolve problems, build solid working relationships and manage escalations involving Schneider's customers.

Responsibilities:

• Provide process and technology training to other team members.
• Work with teams across the organization to analyze and optimize business processes.
• Effectively communicate with internal and external customers.
• Act as the team lead and subject matter expert for problem resolution and escalation processes.
• Provide support and back up to the Customer Service Manager.

Skills and qualifications:

• Associate degree preferred.
• Two years of customer service experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Pay and benefits:

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.