Customer Service Representative in Cali, Valle del Cauca at Distro

Be the voice our members and providers trust.

At Solvo Global, we build high-performance teams that deliver real impact for U.S.-based healthcare clients. We're growing our Customer Service team in Cali and looking for a detail-oriented, empathetic CSR who thrives in a fast-paced, remote call-center environment — working from our Cali offices.

What you'll do You'll be the first point of contact for U.S. medical providers and members — handling inbound and outbound communication across phone, email, and web portal. Your day-to-day will include:

• Resolving benefits and claims inquiries from members and providers with accuracy and care

• Managing high-volume inbound/outbound call queues and email/ticketing workflows

• Researching and following up on billing discrepancies, balance billing issues, and claim status

• Conducting outreach calls to providers and members as assigned

• Documenting all interactions accurately across CRM and operational systems

• Supporting account management, provider relations, and operations teams on remote project work

What we're looking for

• 1+ year of experience in customer service, preferably in a call center or healthcare/insurance environment

• Advanced English (B2 or higher) — this is a fully English-speaking account

• Experience handling high call volumes and managing service tickets

• Familiarity with CRM platforms (Salesforce, Zendesk, or similar) and standard office tools

• Knowledge of billing processes or claims is a strong plus

• Strong communication, attention to detail, and the ability to work independently in a remote setting

What Solvo offers

• Indefinite-term contract with full legal benefits (prestaciones de ley)

• Remote work modality from our Cali office

• Career growth within a global organization

• Ongoing training and professional development

• Collaborative, results-driven team culture

Cali, Colombia — On-Site Schedule: Full time Salary: $3'200.000 COP/Month

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